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The Resource Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu

Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu

Label
Access to justice in microfinance : an analytical framework for Peru
Title
Access to justice in microfinance
Title remainder
an analytical framework for Peru
Statement of responsibility
Yasmin Olteanu
Creator
Author
Subject
Language
eng
Summary
This book analyzes the whole path to justice: from the decision to enter the path to justice until justice is achieved and applies a mixed-methods approach using quantitative and qualitative data. It deliberately takes the consumer's perspective and, beyond the scope of existing studies, does not only take into account the existence of mechanisms and forums to claim justice, but their appropriateness for vulnerable target groups. The book sheds more light on microfinance and other vulnerable clients who, due to existing barriers, cannot access grievance, redress or complaint mechanisms. Eliminating these access barriers would cater to the achievement of the 16th Sustainable Development Goal by increasing vulnerable consumers' Access to Justice. This book will be of interest to academics researching access to justice, researchers focusing on consumer protection issues in developing countries, and practitioners working in financial inclusion.--
Member of
Assigning source
Provided by publisher
Cataloging source
N$T
http://library.link/vocab/creatorName
Olteanu, Yasmin
Dewey number
332
Index
index present
LC call number
HG178.33.P4
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Palgrave studies in impact finance
http://library.link/vocab/subjectName
Microfinance
Label
Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Intro; Acknowledgements; Contents; Acronyms; List of Figures; List of Tables; Chapter 1 Introduction; 1.1 Background to the Research Problem; 1.2 Research Objectives; 1.3 Research Question; 1.4 Significance of the Study; 1.5 Structure of the Study; References; Chapter 2 Theoretical Concepts; 2.1 Defining Access to Justice; 2.1.1 Philosophical Approach; 2.1.2 Legal Approach; 2.1.3 Sociological Approach; 2.1.4 Public Management Approach; 2.1.5 How This Research Study Defines Access to Justice; 2.2 Access to Justice and Poverty Alleviation; 2.2.1 Defining Poverty
  • 2.2.2 Lacking Rule of Law Fosters Poverty2.2.3 Access to Justice: A Capability; 2.3 Access to Justice and Welfare Costs; 2.3.1 Welfare and the Role of the Public Sector; 2.3.2 Market Failure in the Neoclassical Framework; 2.3.2.1 Externalities; 2.3.2.2 Imperfect Competition; 2.3.2.3 Information Asymmetries; 2.3.2.4 The Role of Transaction Costs for Market Failure; 2.3.3 The Behavioral Market Failure; 2.3.3.1 Inertia and Procrastination; 2.3.3.2 Framing and Presentation; 2.3.3.3 Social Influences; 2.3.3.4 Faulty Assessment of Probabilities
  • 2.3.3.5 Behavioral Market Failures and Paternalistic Consumer Protection2.4 Consumer Vulnerability; 2.4.1 Defining the Consumer; 2.4.2 Defining Consumer Vulnerability; 2.4.3 The Vulnerable Consumer in Economic Theory; 2.4.4 The Vulnerable Consumer on Financial Markets; 2.4.4.1 Information Vulnerability; 2.4.4.2 Pressure Vulnerability; 2.4.4.3 Supply Vulnerability; 2.4.4.4 Impact Vulnerability; 2.4.4.5 Redress Vulnerability; 2.5 Consumer Complaining Behavior; 2.5.1 Oliver: The Disconfirmation Paradigm; 2.5.2 Hirschman: Exit, Voice and Loyalty
  • 2.5.3 Singh: Taxonomy of Consumer Complaining Behavior Responses2.5.4 Day and Landon: Complaining Behavior Taxonomy; 2.5.5 Other Contributions to Consumer Complaining Behavior Theory; 2.6 Chapter Conclusion; References; Chapter 3 Literature Survey; 3.1 Analytical Frameworks for the Analysis of Access to Justice; 3.1.1 Barendrecht, Mulder and Giesen's Path to Justice; 3.1.2 Bahdi's Three-Component Analytical Framework; 3.1.3 Bedner and Vel's Process-Oriented Analytical Framework; 3.2 Relevant Findings on Consumer Complaining Behavior; 3.2.1 Factors Related to the Consumer Herself
  • 3.2.1.1 Socioeconomic Indicators3.2.1.2 The Attitude Toward Complaining; 3.2.1.3 The Prior Complaining Experience; 3.2.1.4 The Frequency of Purchase; 3.2.2 Factors Related to the Market and the Company; 3.2.2.1 Marketplace Factors; 3.2.2.2 The Consumer's Attributions; 3.2.2.3 The Perceived Approachability of the Company; 3.2.3 Situational Factors; 3.2.3.1 The Type of the Product or Problem Encountered; 3.2.3.2 The Dimension of the Problem; 3.2.3.3 The Grade of Dissatisfaction; 3.2.3.4 The Perceived Justice; 3.3 Particular Access Barriers for Vulnerable Consumer Groups
Dimensions
unknown
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9783319953236
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
com.springer.onix.9783319953243
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • on1046977797
  • (OCoLC)1046977797
Label
Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
  • Intro; Acknowledgements; Contents; Acronyms; List of Figures; List of Tables; Chapter 1 Introduction; 1.1 Background to the Research Problem; 1.2 Research Objectives; 1.3 Research Question; 1.4 Significance of the Study; 1.5 Structure of the Study; References; Chapter 2 Theoretical Concepts; 2.1 Defining Access to Justice; 2.1.1 Philosophical Approach; 2.1.2 Legal Approach; 2.1.3 Sociological Approach; 2.1.4 Public Management Approach; 2.1.5 How This Research Study Defines Access to Justice; 2.2 Access to Justice and Poverty Alleviation; 2.2.1 Defining Poverty
  • 2.2.2 Lacking Rule of Law Fosters Poverty2.2.3 Access to Justice: A Capability; 2.3 Access to Justice and Welfare Costs; 2.3.1 Welfare and the Role of the Public Sector; 2.3.2 Market Failure in the Neoclassical Framework; 2.3.2.1 Externalities; 2.3.2.2 Imperfect Competition; 2.3.2.3 Information Asymmetries; 2.3.2.4 The Role of Transaction Costs for Market Failure; 2.3.3 The Behavioral Market Failure; 2.3.3.1 Inertia and Procrastination; 2.3.3.2 Framing and Presentation; 2.3.3.3 Social Influences; 2.3.3.4 Faulty Assessment of Probabilities
  • 2.3.3.5 Behavioral Market Failures and Paternalistic Consumer Protection2.4 Consumer Vulnerability; 2.4.1 Defining the Consumer; 2.4.2 Defining Consumer Vulnerability; 2.4.3 The Vulnerable Consumer in Economic Theory; 2.4.4 The Vulnerable Consumer on Financial Markets; 2.4.4.1 Information Vulnerability; 2.4.4.2 Pressure Vulnerability; 2.4.4.3 Supply Vulnerability; 2.4.4.4 Impact Vulnerability; 2.4.4.5 Redress Vulnerability; 2.5 Consumer Complaining Behavior; 2.5.1 Oliver: The Disconfirmation Paradigm; 2.5.2 Hirschman: Exit, Voice and Loyalty
  • 2.5.3 Singh: Taxonomy of Consumer Complaining Behavior Responses2.5.4 Day and Landon: Complaining Behavior Taxonomy; 2.5.5 Other Contributions to Consumer Complaining Behavior Theory; 2.6 Chapter Conclusion; References; Chapter 3 Literature Survey; 3.1 Analytical Frameworks for the Analysis of Access to Justice; 3.1.1 Barendrecht, Mulder and Giesen's Path to Justice; 3.1.2 Bahdi's Three-Component Analytical Framework; 3.1.3 Bedner and Vel's Process-Oriented Analytical Framework; 3.2 Relevant Findings on Consumer Complaining Behavior; 3.2.1 Factors Related to the Consumer Herself
  • 3.2.1.1 Socioeconomic Indicators3.2.1.2 The Attitude Toward Complaining; 3.2.1.3 The Prior Complaining Experience; 3.2.1.4 The Frequency of Purchase; 3.2.2 Factors Related to the Market and the Company; 3.2.2.1 Marketplace Factors; 3.2.2.2 The Consumer's Attributions; 3.2.2.3 The Perceived Approachability of the Company; 3.2.3 Situational Factors; 3.2.3.1 The Type of the Product or Problem Encountered; 3.2.3.2 The Dimension of the Problem; 3.2.3.3 The Grade of Dissatisfaction; 3.2.3.4 The Perceived Justice; 3.3 Particular Access Barriers for Vulnerable Consumer Groups
Dimensions
unknown
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9783319953236
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
com.springer.onix.9783319953243
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • on1046977797
  • (OCoLC)1046977797

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