The Resource Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu
Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu
Resource Information
The item Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Sydney Jones Library, University of Liverpool.This item is available to borrow from 1 library branch.
Resource Information
The item Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Sydney Jones Library, University of Liverpool.
This item is available to borrow from 1 library branch.
- Summary
- This book analyzes the whole path to justice: from the decision to enter the path to justice until justice is achieved and applies a mixed-methods approach using quantitative and qualitative data. It deliberately takes the consumer's perspective and, beyond the scope of existing studies, does not only take into account the existence of mechanisms and forums to claim justice, but their appropriateness for vulnerable target groups. The book sheds more light on microfinance and other vulnerable clients who, due to existing barriers, cannot access grievance, redress or complaint mechanisms. Eliminating these access barriers would cater to the achievement of the 16th Sustainable Development Goal by increasing vulnerable consumers' Access to Justice. This book will be of interest to academics researching access to justice, researchers focusing on consumer protection issues in developing countries, and practitioners working in financial inclusion.--
- Language
- eng
- Extent
- 1 online resource.
- Contents
-
- Intro; Acknowledgements; Contents; Acronyms; List of Figures; List of Tables; Chapter 1 Introduction; 1.1 Background to the Research Problem; 1.2 Research Objectives; 1.3 Research Question; 1.4 Significance of the Study; 1.5 Structure of the Study; References; Chapter 2 Theoretical Concepts; 2.1 Defining Access to Justice; 2.1.1 Philosophical Approach; 2.1.2 Legal Approach; 2.1.3 Sociological Approach; 2.1.4 Public Management Approach; 2.1.5 How This Research Study Defines Access to Justice; 2.2 Access to Justice and Poverty Alleviation; 2.2.1 Defining Poverty
- 2.2.2 Lacking Rule of Law Fosters Poverty2.2.3 Access to Justice: A Capability; 2.3 Access to Justice and Welfare Costs; 2.3.1 Welfare and the Role of the Public Sector; 2.3.2 Market Failure in the Neoclassical Framework; 2.3.2.1 Externalities; 2.3.2.2 Imperfect Competition; 2.3.2.3 Information Asymmetries; 2.3.2.4 The Role of Transaction Costs for Market Failure; 2.3.3 The Behavioral Market Failure; 2.3.3.1 Inertia and Procrastination; 2.3.3.2 Framing and Presentation; 2.3.3.3 Social Influences; 2.3.3.4 Faulty Assessment of Probabilities
- 2.3.3.5 Behavioral Market Failures and Paternalistic Consumer Protection2.4 Consumer Vulnerability; 2.4.1 Defining the Consumer; 2.4.2 Defining Consumer Vulnerability; 2.4.3 The Vulnerable Consumer in Economic Theory; 2.4.4 The Vulnerable Consumer on Financial Markets; 2.4.4.1 Information Vulnerability; 2.4.4.2 Pressure Vulnerability; 2.4.4.3 Supply Vulnerability; 2.4.4.4 Impact Vulnerability; 2.4.4.5 Redress Vulnerability; 2.5 Consumer Complaining Behavior; 2.5.1 Oliver: The Disconfirmation Paradigm; 2.5.2 Hirschman: Exit, Voice and Loyalty
- 2.5.3 Singh: Taxonomy of Consumer Complaining Behavior Responses2.5.4 Day and Landon: Complaining Behavior Taxonomy; 2.5.5 Other Contributions to Consumer Complaining Behavior Theory; 2.6 Chapter Conclusion; References; Chapter 3 Literature Survey; 3.1 Analytical Frameworks for the Analysis of Access to Justice; 3.1.1 Barendrecht, Mulder and Giesen's Path to Justice; 3.1.2 Bahdi's Three-Component Analytical Framework; 3.1.3 Bedner and Vel's Process-Oriented Analytical Framework; 3.2 Relevant Findings on Consumer Complaining Behavior; 3.2.1 Factors Related to the Consumer Herself
- 3.2.1.1 Socioeconomic Indicators3.2.1.2 The Attitude Toward Complaining; 3.2.1.3 The Prior Complaining Experience; 3.2.1.4 The Frequency of Purchase; 3.2.2 Factors Related to the Market and the Company; 3.2.2.1 Marketplace Factors; 3.2.2.2 The Consumer's Attributions; 3.2.2.3 The Perceived Approachability of the Company; 3.2.3 Situational Factors; 3.2.3.1 The Type of the Product or Problem Encountered; 3.2.3.2 The Dimension of the Problem; 3.2.3.3 The Grade of Dissatisfaction; 3.2.3.4 The Perceived Justice; 3.3 Particular Access Barriers for Vulnerable Consumer Groups
- Isbn
- 9783319953236
- Label
- Access to justice in microfinance : an analytical framework for Peru
- Title
- Access to justice in microfinance
- Title remainder
- an analytical framework for Peru
- Statement of responsibility
- Yasmin Olteanu
- Language
- eng
- Summary
- This book analyzes the whole path to justice: from the decision to enter the path to justice until justice is achieved and applies a mixed-methods approach using quantitative and qualitative data. It deliberately takes the consumer's perspective and, beyond the scope of existing studies, does not only take into account the existence of mechanisms and forums to claim justice, but their appropriateness for vulnerable target groups. The book sheds more light on microfinance and other vulnerable clients who, due to existing barriers, cannot access grievance, redress or complaint mechanisms. Eliminating these access barriers would cater to the achievement of the 16th Sustainable Development Goal by increasing vulnerable consumers' Access to Justice. This book will be of interest to academics researching access to justice, researchers focusing on consumer protection issues in developing countries, and practitioners working in financial inclusion.--
- Assigning source
- Provided by publisher
- Cataloging source
- N$T
- http://library.link/vocab/creatorName
- Olteanu, Yasmin
- Dewey number
- 332
- Index
- index present
- LC call number
- HG178.33.P4
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- Series statement
- Palgrave studies in impact finance
- http://library.link/vocab/subjectName
- Microfinance
- Label
- Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
-
- Intro; Acknowledgements; Contents; Acronyms; List of Figures; List of Tables; Chapter 1 Introduction; 1.1 Background to the Research Problem; 1.2 Research Objectives; 1.3 Research Question; 1.4 Significance of the Study; 1.5 Structure of the Study; References; Chapter 2 Theoretical Concepts; 2.1 Defining Access to Justice; 2.1.1 Philosophical Approach; 2.1.2 Legal Approach; 2.1.3 Sociological Approach; 2.1.4 Public Management Approach; 2.1.5 How This Research Study Defines Access to Justice; 2.2 Access to Justice and Poverty Alleviation; 2.2.1 Defining Poverty
- 2.2.2 Lacking Rule of Law Fosters Poverty2.2.3 Access to Justice: A Capability; 2.3 Access to Justice and Welfare Costs; 2.3.1 Welfare and the Role of the Public Sector; 2.3.2 Market Failure in the Neoclassical Framework; 2.3.2.1 Externalities; 2.3.2.2 Imperfect Competition; 2.3.2.3 Information Asymmetries; 2.3.2.4 The Role of Transaction Costs for Market Failure; 2.3.3 The Behavioral Market Failure; 2.3.3.1 Inertia and Procrastination; 2.3.3.2 Framing and Presentation; 2.3.3.3 Social Influences; 2.3.3.4 Faulty Assessment of Probabilities
- 2.3.3.5 Behavioral Market Failures and Paternalistic Consumer Protection2.4 Consumer Vulnerability; 2.4.1 Defining the Consumer; 2.4.2 Defining Consumer Vulnerability; 2.4.3 The Vulnerable Consumer in Economic Theory; 2.4.4 The Vulnerable Consumer on Financial Markets; 2.4.4.1 Information Vulnerability; 2.4.4.2 Pressure Vulnerability; 2.4.4.3 Supply Vulnerability; 2.4.4.4 Impact Vulnerability; 2.4.4.5 Redress Vulnerability; 2.5 Consumer Complaining Behavior; 2.5.1 Oliver: The Disconfirmation Paradigm; 2.5.2 Hirschman: Exit, Voice and Loyalty
- 2.5.3 Singh: Taxonomy of Consumer Complaining Behavior Responses2.5.4 Day and Landon: Complaining Behavior Taxonomy; 2.5.5 Other Contributions to Consumer Complaining Behavior Theory; 2.6 Chapter Conclusion; References; Chapter 3 Literature Survey; 3.1 Analytical Frameworks for the Analysis of Access to Justice; 3.1.1 Barendrecht, Mulder and Giesen's Path to Justice; 3.1.2 Bahdi's Three-Component Analytical Framework; 3.1.3 Bedner and Vel's Process-Oriented Analytical Framework; 3.2 Relevant Findings on Consumer Complaining Behavior; 3.2.1 Factors Related to the Consumer Herself
- 3.2.1.1 Socioeconomic Indicators3.2.1.2 The Attitude Toward Complaining; 3.2.1.3 The Prior Complaining Experience; 3.2.1.4 The Frequency of Purchase; 3.2.2 Factors Related to the Market and the Company; 3.2.2.1 Marketplace Factors; 3.2.2.2 The Consumer's Attributions; 3.2.2.3 The Perceived Approachability of the Company; 3.2.3 Situational Factors; 3.2.3.1 The Type of the Product or Problem Encountered; 3.2.3.2 The Dimension of the Problem; 3.2.3.3 The Grade of Dissatisfaction; 3.2.3.4 The Perceived Justice; 3.3 Particular Access Barriers for Vulnerable Consumer Groups
- Dimensions
- unknown
- Extent
- 1 online resource.
- File format
- unknown
- Form of item
- online
- Isbn
- 9783319953236
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- http://library.link/vocab/ext/overdrive/overdriveId
- com.springer.onix.9783319953243
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- unknown sound
- Specific material designation
- remote
- System control number
-
- on1046977797
- (OCoLC)1046977797
- Label
- Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
-
- Intro; Acknowledgements; Contents; Acronyms; List of Figures; List of Tables; Chapter 1 Introduction; 1.1 Background to the Research Problem; 1.2 Research Objectives; 1.3 Research Question; 1.4 Significance of the Study; 1.5 Structure of the Study; References; Chapter 2 Theoretical Concepts; 2.1 Defining Access to Justice; 2.1.1 Philosophical Approach; 2.1.2 Legal Approach; 2.1.3 Sociological Approach; 2.1.4 Public Management Approach; 2.1.5 How This Research Study Defines Access to Justice; 2.2 Access to Justice and Poverty Alleviation; 2.2.1 Defining Poverty
- 2.2.2 Lacking Rule of Law Fosters Poverty2.2.3 Access to Justice: A Capability; 2.3 Access to Justice and Welfare Costs; 2.3.1 Welfare and the Role of the Public Sector; 2.3.2 Market Failure in the Neoclassical Framework; 2.3.2.1 Externalities; 2.3.2.2 Imperfect Competition; 2.3.2.3 Information Asymmetries; 2.3.2.4 The Role of Transaction Costs for Market Failure; 2.3.3 The Behavioral Market Failure; 2.3.3.1 Inertia and Procrastination; 2.3.3.2 Framing and Presentation; 2.3.3.3 Social Influences; 2.3.3.4 Faulty Assessment of Probabilities
- 2.3.3.5 Behavioral Market Failures and Paternalistic Consumer Protection2.4 Consumer Vulnerability; 2.4.1 Defining the Consumer; 2.4.2 Defining Consumer Vulnerability; 2.4.3 The Vulnerable Consumer in Economic Theory; 2.4.4 The Vulnerable Consumer on Financial Markets; 2.4.4.1 Information Vulnerability; 2.4.4.2 Pressure Vulnerability; 2.4.4.3 Supply Vulnerability; 2.4.4.4 Impact Vulnerability; 2.4.4.5 Redress Vulnerability; 2.5 Consumer Complaining Behavior; 2.5.1 Oliver: The Disconfirmation Paradigm; 2.5.2 Hirschman: Exit, Voice and Loyalty
- 2.5.3 Singh: Taxonomy of Consumer Complaining Behavior Responses2.5.4 Day and Landon: Complaining Behavior Taxonomy; 2.5.5 Other Contributions to Consumer Complaining Behavior Theory; 2.6 Chapter Conclusion; References; Chapter 3 Literature Survey; 3.1 Analytical Frameworks for the Analysis of Access to Justice; 3.1.1 Barendrecht, Mulder and Giesen's Path to Justice; 3.1.2 Bahdi's Three-Component Analytical Framework; 3.1.3 Bedner and Vel's Process-Oriented Analytical Framework; 3.2 Relevant Findings on Consumer Complaining Behavior; 3.2.1 Factors Related to the Consumer Herself
- 3.2.1.1 Socioeconomic Indicators3.2.1.2 The Attitude Toward Complaining; 3.2.1.3 The Prior Complaining Experience; 3.2.1.4 The Frequency of Purchase; 3.2.2 Factors Related to the Market and the Company; 3.2.2.1 Marketplace Factors; 3.2.2.2 The Consumer's Attributions; 3.2.2.3 The Perceived Approachability of the Company; 3.2.3 Situational Factors; 3.2.3.1 The Type of the Product or Problem Encountered; 3.2.3.2 The Dimension of the Problem; 3.2.3.3 The Grade of Dissatisfaction; 3.2.3.4 The Perceived Justice; 3.3 Particular Access Barriers for Vulnerable Consumer Groups
- Dimensions
- unknown
- Extent
- 1 online resource.
- File format
- unknown
- Form of item
- online
- Isbn
- 9783319953236
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- http://library.link/vocab/ext/overdrive/overdriveId
- com.springer.onix.9783319953243
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- unknown sound
- Specific material designation
- remote
- System control number
-
- on1046977797
- (OCoLC)1046977797
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Access-to-justice-in-microfinance--an-analytical/oL02eerq9aI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Access-to-justice-in-microfinance--an-analytical/oL02eerq9aI/">Access to justice in microfinance : an analytical framework for Peru, Yasmin Olteanu</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">Sydney Jones Library, University of Liverpool</a></span></span></span></span></div>
