Coverart for item
The Resource Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry, Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam, (electronic book)

Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry, Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam, (electronic book)

Label
Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry
Title
Achieving success through innovation
Title remainder
cases and insights from the hospitality, travel, and tourism industry
Statement of responsibility
Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam
Creator
Contributor
Author
Editor
Subject
Language
eng
Summary
This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts--most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business
Member of
Cataloging source
MiAaPQ
http://library.link/vocab/creatorDate
1956-
http://library.link/vocab/creatorName
Enz, Cathy A.
Dewey number
647.94068
Index
index present
LC call number
TX911.3.M27
LC item number
E592 2016
Literary form
non fiction
Nature of contents
  • dictionaries
  • abstracts summaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Kimes, Sheryl E.
  • Siguaw, Judy A.
  • Verma, Rohit.
  • Walsh, Kate.
  • Withiam, Glenn.
Series statement
Service systems and innovations in business and society collection,
http://library.link/vocab/subjectName
  • Hospitality industry
  • Tourism
  • Technological innovations
Target audience
specialized
Label
Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry, Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam, (electronic book)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type MARC source
rdacontent
Contents
1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic intermediation -- 9. Achieving success through innovation -- About the authors -- Index
Control code
EBC4677082
Dimensions
unknown
Edition
First edition.
Extent
1 online resource (x, 200 pages)
Form of item
online
Governing access note
Access restricted to authorized users and institutions
Isbn
9781631570438
Isbn Type
(pbk)
Media category
computer
Media MARC source
rdamedia
Reproduction note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Sound
unknown sound
Specific material designation
remote
Label
Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry, Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam, (electronic book)
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type MARC source
rdacontent
Contents
1. The nature of innovation -- 2. Improving the customer experience -- 3. Better human resources for improved operations -- 4. Sustainability innovation -- 5. Applying technology for corporate success -- 6. Innovative restaurant concepts -- 7. Lodging concept innovation -- 8. Strategic intermediation -- 9. Achieving success through innovation -- About the authors -- Index
Control code
EBC4677082
Dimensions
unknown
Edition
First edition.
Extent
1 online resource (x, 200 pages)
Form of item
online
Governing access note
Access restricted to authorized users and institutions
Isbn
9781631570438
Isbn Type
(pbk)
Media category
computer
Media MARC source
rdamedia
Reproduction note
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Sound
unknown sound
Specific material designation
remote

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