The Resource Achieving sustainable service improvement in contact centers, Jonathan Donovan, (streaming video)

Achieving sustainable service improvement in contact centers, Jonathan Donovan, (streaming video)

Label
Achieving sustainable service improvement in contact centers
Title
Achieving sustainable service improvement in contact centers
Statement of responsibility
Jonathan Donovan
Creator
Subject
Language
eng
Member of
Cataloging source
KCL
Characteristic
videorecording
http://library.link/vocab/creatorName
Donovan, Jonathan,
Series statement
Contact center management : how to succeed in today's dynamic environment
http://library.link/vocab/subjectName
  • Call center agents
  • Call centers
  • Customer services
  • Performance
Label
Achieving sustainable service improvement in contact centers, Jonathan Donovan, (streaming video)
Instantiates
Publication
Color
multicolored
Configuration of playback channels
monaural
Contents
Contents: How to get better customer service -- A structures engagement framework -- Diagnose -- Engage -- Deliver -- Measure -- Improvement is about process -- Survey and question
Control code
HST2138_1_3
Dimensions
unknown
Extent
1 streaming video file (51 min.)
File format
one file format
Form of item
electronic
Medium for sound
other
Other physical details
digital, mono., SWF file, sd. col.
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System details
System requirements: Operating System: PC Windows 2000+, Mac OSX+ 3.2. Browser Compatibility: IE6+, Firefox 2+, Opera 9+, Safari 2+ 3.3. Browser settings: enable JavaScript, enable popups from the Henry Stewart Talks site. 3.4. Required Browser Plugins & Viewers: Adobe (Macromedia) Flash Player 7+, Adobe Acrobat Reader 6.0+
Video recording format
other
Label
Achieving sustainable service improvement in contact centers, Jonathan Donovan, (streaming video)
Publication
Color
multicolored
Configuration of playback channels
monaural
Contents
Contents: How to get better customer service -- A structures engagement framework -- Diagnose -- Engage -- Deliver -- Measure -- Improvement is about process -- Survey and question
Control code
HST2138_1_3
Dimensions
unknown
Extent
1 streaming video file (51 min.)
File format
one file format
Form of item
electronic
Medium for sound
other
Other physical details
digital, mono., SWF file, sd. col.
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System details
System requirements: Operating System: PC Windows 2000+, Mac OSX+ 3.2. Browser Compatibility: IE6+, Firefox 2+, Opera 9+, Safari 2+ 3.3. Browser settings: enable JavaScript, enable popups from the Henry Stewart Talks site. 3.4. Required Browser Plugins & Viewers: Adobe (Macromedia) Flash Player 7+, Adobe Acrobat Reader 6.0+
Video recording format
other

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