The Resource Anticipate : know what your customers want before they do, Bill Thomas, Jeff Tobe, (electronic book)

Anticipate : know what your customers want before they do, Bill Thomas, Jeff Tobe, (electronic book)

Label
Anticipate : know what your customers want before they do
Title
Anticipate
Title remainder
know what your customers want before they do
Statement of responsibility
Bill Thomas, Jeff Tobe
Creator
Contributor
Subject
Language
eng
Member of
Cataloging source
CaPaEBR
http://library.link/vocab/creatorDate
1955-
http://library.link/vocab/creatorName
Thomas, Bill
Dewey number
658.8/342
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.T63 2013eb
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Tobe, Jeff
http://library.link/vocab/subjectName
  • Customer relations
  • Strategic planning
Label
Anticipate : know what your customers want before they do, Bill Thomas, Jeff Tobe, (electronic book)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain
Control code
ebr10615072
Dimensions
unknown
Extent
v, 218 p.
Form of item
electronic
Original version note
Original electronic resource
Other physical details
ill.
Reproduction note
Electronic resource.
Specific material designation
remote
Label
Anticipate : know what your customers want before they do, Bill Thomas, Jeff Tobe, (electronic book)
Publication
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain
Control code
ebr10615072
Dimensions
unknown
Extent
v, 218 p.
Form of item
electronic
Original version note
Original electronic resource
Other physical details
ill.
Reproduction note
Electronic resource.
Specific material designation
remote

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