Coverart for item
The Resource Assessing business excellence : a guide to business excellence and self-assessment, L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence, (electronic book)

Assessing business excellence : a guide to business excellence and self-assessment, L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence, (electronic book)

Label
Assessing business excellence : a guide to business excellence and self-assessment
Title
Assessing business excellence
Title remainder
a guide to business excellence and self-assessment
Statement of responsibility
L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence
Creator
Contributor
Subject
Language
eng
Summary
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples * Includes practical case examples * Provides an explanation of the major excellence business models and frameworks from around the world * A regularly updated web site accompanies the text
Member of
Cataloging source
OPELS
http://library.link/vocab/creatorName
Porter, Leslie J
Dewey number
658.4/013
Illustrations
illustrations
Index
index present
LC call number
HD62.15
LC item number
.P67 2004
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Tanner, S. J.
  • European Centre for Business Excellence
http://library.link/vocab/subjectName
  • Total quality management
  • Industrial efficiency
  • Benchmarking (Management)
Label
Assessing business excellence : a guide to business excellence and self-assessment, L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence, (electronic book)
Instantiates
Publication
Note
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996
Bibliography note
Includes bibliographical references (p. [439]-443) and index
Color
multicolored
Contents
Introducing excellence; A quick guide to the National Quality Awards; The Malcolm Baldrige National Quality Award; The EFQM Excellence Model; The Deming Prize The other major national excellence frameworks; The ISO9000:2000 Quality Management System; How do the models compare?; The models and self-assessment; Building an excellence platform; The excellence hall of fame; Further reading; Appendices; Index
Control code
SCIDI474951957
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource (ix, 451 p.)
Form of item
online
Isbn
9781429483971
Other physical details
ill.
Specific material designation
remote
Label
Assessing business excellence : a guide to business excellence and self-assessment, L.J. Porter and S.J. Tanner, and the European Centre for Business Excellence, (electronic book)
Publication
Note
Originally published: Oxford ; Boston : Butterworth-Heinemann, 1996
Bibliography note
Includes bibliographical references (p. [439]-443) and index
Color
multicolored
Contents
Introducing excellence; A quick guide to the National Quality Awards; The Malcolm Baldrige National Quality Award; The EFQM Excellence Model; The Deming Prize The other major national excellence frameworks; The ISO9000:2000 Quality Management System; How do the models compare?; The models and self-assessment; Building an excellence platform; The excellence hall of fame; Further reading; Appendices; Index
Control code
SCIDI474951957
Dimensions
unknown
Edition
2nd ed.
Extent
1 online resource (ix, 451 p.)
Form of item
online
Isbn
9781429483971
Other physical details
ill.
Specific material designation
remote

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