Coverart for item
The Resource Benchmarking for best practice : continuous learning through sustainable innovation, Mohamed Zairi, (electronic book)

Benchmarking for best practice : continuous learning through sustainable innovation, Mohamed Zairi, (electronic book)

Label
Benchmarking for best practice : continuous learning through sustainable innovation
Title
Benchmarking for best practice
Title remainder
continuous learning through sustainable innovation
Statement of responsibility
Mohamed Zairi
Creator
Subject
Language
eng
Summary
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992. Presents an integrated, strategic appraisal of how benchmarking impacts on organizational activities and performance Presents examples of best practice in a wide range of industries all over the world - including service, manufacturing, public sector, health care and education Includes up-to-the-minute examples including Rank Xerox and ICL (now D2D), both winners of the EQA (European Quality Award)
Member of
Cataloging source
OPELS
http://library.link/vocab/creatorName
Zairi, Mohamed
Dewey number
658.4013
Illustrations
illustrations
Index
index present
LC call number
HD62.15
LC item number
.Z338 1998
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • Benchmarking (Management)
  • Total quality management
  • Organizational learning
Label
Benchmarking for best practice : continuous learning through sustainable innovation, Mohamed Zairi, (electronic book)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
Driving businesses with quality in the 1990s; Achieving a competitive advantage through TQM; Critical factors for effective TQM implementation: a benchmarking approach; Benchmarking quality systems: the role of auditing; Benchmarking innovation management for best practice; Benchmarking customer satisfaction for best practice; Benchmarking supplier partnerships for best practice; Benchmarking TQM in health care for best practice; Benchmarking quality in financial services through the EQA self-assessment model; Benchmarking performance measurement for best practice; Benchmarking processes for best practice; Benchmarking external corporate quality reporting for best practice; Index
Control code
SCIDI474930949
Dimensions
unknown
Extent
1 online resource (x, 496 p.)
Form of item
online
Isbn
9780080499994
Other physical details
ill.
Specific material designation
remote
Label
Benchmarking for best practice : continuous learning through sustainable innovation, Mohamed Zairi, (electronic book)
Publication
Bibliography note
Includes bibliographical references and index
Color
multicolored
Contents
Driving businesses with quality in the 1990s; Achieving a competitive advantage through TQM; Critical factors for effective TQM implementation: a benchmarking approach; Benchmarking quality systems: the role of auditing; Benchmarking innovation management for best practice; Benchmarking customer satisfaction for best practice; Benchmarking supplier partnerships for best practice; Benchmarking TQM in health care for best practice; Benchmarking quality in financial services through the EQA self-assessment model; Benchmarking performance measurement for best practice; Benchmarking processes for best practice; Benchmarking external corporate quality reporting for best practice; Index
Control code
SCIDI474930949
Dimensions
unknown
Extent
1 online resource (x, 496 p.)
Form of item
online
Isbn
9780080499994
Other physical details
ill.
Specific material designation
remote

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