The Resource Communicative sensitivity in palliative care : a case on the "Happiness Angels" of Rajbala Foundation, Sangeeta Shukla, (Department of Business Communication, Bennett University, Greater Noida, India), Saloni Sinha, (Department of Business Communication, Birla Institute of Management Technology, Greater Noida, India)

Communicative sensitivity in palliative care : a case on the "Happiness Angels" of Rajbala Foundation, Sangeeta Shukla, (Department of Business Communication, Bennett University, Greater Noida, India), Saloni Sinha, (Department of Business Communication, Birla Institute of Management Technology, Greater Noida, India)

Label
Communicative sensitivity in palliative care : a case on the "Happiness Angels" of Rajbala Foundation
Title
Communicative sensitivity in palliative care
Title remainder
a case on the "Happiness Angels" of Rajbala Foundation
Statement of responsibility
Sangeeta Shukla, (Department of Business Communication, Bennett University, Greater Noida, India), Saloni Sinha, (Department of Business Communication, Birla Institute of Management Technology, Greater Noida, India)
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
Palliative care is a specialized medical care focussing on improving the quality of life of patients suffering from life-threatening illnesses. It addresses symptom management and psychosocial and spiritual concerns of the patient and its caregivers. With the intent to alleviate the sufferings of terminally ill patients, Rajbala Foundation, a non-government organization (NGO), works at the psychosocial and spiritual levels. While training their volunteers in effective palliative care communication, it often encounters challenges such as socio-cultural variations, organizational challenges, appropriate verbal and nonverbal communication, etc. This teaching case focuses on the communication challenges faced by the volunteers of Rajbala Foundation. It would lead to a broader discussion on communicating empathically during critical situations. The case has a focus on NGOs, and non-profit organizations, public sector management, health-care management and human resources management. There is significant literature on communication skills for medical practitioners in palliative care. As an increasing number of NGOs step in to provide the second level of care to critically ill patients in non-physical domains, there is a need to understand the role of effective communication for such care providers. This case deals with non-medical care providers in palliative care; the issues of communication they face as they interact with patients; and the skills they require to address the emotional and spiritual needs of patients and their families
Member of
Cataloging source
UtOrBLW
http://library.link/vocab/creatorName
Shukla, Sangeeta
Dewey number
658.45
Illustrations
illustrations
Index
index present
Intended audience
The case was designed for use in a first-year MBA-level course in business communication but would serve well in a course for executives or for advanced undergraduates. It might also be assigned in general management courses to evoke discussion on communication skills required in sensitive and critical situations; human resource courses; and course on health care
LC call number
HF5718
LC item number
.S58 2017
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Sinha, Saloni
http://library.link/vocab/subjectName
  • Business communication
  • Palliative care
  • Nonprofit organizations
Label
Communicative sensitivity in palliative care : a case on the "Happiness Angels" of Rajbala Foundation, Sangeeta Shukla, (Department of Business Communication, Bennett University, Greater Noida, India), Saloni Sinha, (Department of Business Communication, Birla Institute of Management Technology, Greater Noida, India)
Instantiates
Publication
Copyright
Note
  • The aim of this case is to raise awareness of the complexities involved in the communication process during an emotional and sensitive interaction. It aims to encourage volunteers involved in palliative care to reflect on good communication practices when communicating with patients and family members. After reading this case, the students should be able to discuss the complexities involved in the communication process when communicating in situations with high emotional involvement; understand the core elements of emotional interactions for effective practice; and emphasize the need for the development of communication skills within palliative care
  • Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes
  • Includes index
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
emerald23
Dimensions
unknown
Extent
1 online resource (4 pages)
Form of item
online
Issn
2045-0621
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
20 illustrations.
Specific material designation
remote
Label
Communicative sensitivity in palliative care : a case on the "Happiness Angels" of Rajbala Foundation, Sangeeta Shukla, (Department of Business Communication, Bennett University, Greater Noida, India), Saloni Sinha, (Department of Business Communication, Birla Institute of Management Technology, Greater Noida, India)
Publication
Copyright
Note
  • The aim of this case is to raise awareness of the complexities involved in the communication process during an emotional and sensitive interaction. It aims to encourage volunteers involved in palliative care to reflect on good communication practices when communicating with patients and family members. After reading this case, the students should be able to discuss the complexities involved in the communication process when communicating in situations with high emotional involvement; understand the core elements of emotional interactions for effective practice; and emphasize the need for the development of communication skills within palliative care
  • Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes
  • Includes index
Bibliography note
Includes bibliographical references
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
emerald23
Dimensions
unknown
Extent
1 online resource (4 pages)
Form of item
online
Issn
2045-0621
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
20 illustrations.
Specific material designation
remote

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