Coverart for item
The Resource Conflict management for managers : resolving workplace, client, and policy disputes, Susan S. Raines

Conflict management for managers : resolving workplace, client, and policy disputes, Susan S. Raines

Label
Conflict management for managers : resolving workplace, client, and policy disputes
Title
Conflict management for managers
Title remainder
resolving workplace, client, and policy disputes
Statement of responsibility
Susan S. Raines
Creator
Subject
Genre
Language
eng
Member of
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Raines, Susan S
Dewey number
658.4/053
Illustrations
illustrations
Index
index present
LC call number
HD42
LC item number
.R35 2013eb
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
Series statement
The Jossey-Bass business & management series
http://library.link/vocab/subjectName
  • Conflict management
  • Interpersonal relations
  • Personnel management
  • Customer relations
  • Conflict management
Label
Conflict management for managers : resolving workplace, client, and policy disputes, Susan S. Raines
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 423-443) and index
Contents
Conflict management knowledge and skills -- Manager know thyself -- Theory to practice -- The power of negotiation -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes
Control code
17479956
Dimensions
24 cm.
Extent
xxix, 460 p.
Isbn
9780470931110
Lccn
2012039946
Other physical details
ill.
Label
Conflict management for managers : resolving workplace, client, and policy disputes, Susan S. Raines
Publication
Bibliography note
Includes bibliographical references (p. 423-443) and index
Contents
Conflict management knowledge and skills -- Manager know thyself -- Theory to practice -- The power of negotiation -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes
Control code
17479956
Dimensions
24 cm.
Extent
xxix, 460 p.
Isbn
9780470931110
Lccn
2012039946
Other physical details
ill.

Library Locations

    • Sydney Jones LibraryBorrow it
      Chatham Street, Liverpool, L7 7BD, GB
      53.403069 -2.963723
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