Coverart for item
The Resource Customer winback : how to recapture lost customers and keep them loyal, Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers, (electronic book)

Customer winback : how to recapture lost customers and keep them loyal, Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers, (electronic book)

Label
Customer winback : how to recapture lost customers and keep them loyal
Title
Customer winback
Title remainder
how to recapture lost customers and keep them loyal
Statement of responsibility
Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers
Creator
Contributor
Subject
Language
eng
Member of
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Griffin, Jill
Dewey number
658.8/12
Illustrations
illustrations
Index
index present
LC call number
HF5415.5
LC item number
.G753 2001eb
Literary form
non fiction
Nature of contents
  • standards specifications
  • bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1942-
http://library.link/vocab/relatedWorkOrContributorName
Lowenstein, Michael W.
Series statement
The Jossey-Bass business & management series
http://library.link/vocab/subjectName
  • Customer loyalty
  • Customer services
  • Customer relations
Label
Customer winback : how to recapture lost customers and keep them loyal, Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers, (electronic book)
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 291-301) and indexes
Color
multicolored
Control code
ebr10001742
Dimensions
24 cm.
Dimensions
unknown
Edition
1st ed.
Extent
xxii, 314 p.
Form of item
electronic
Isbn
9780787946678
Original version note
Original electronic resource.
Other physical details
ill.
Reproduction note
Electronic resource.
Specific material designation
remote
Label
Customer winback : how to recapture lost customers and keep them loyal, Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers, (electronic book)
Publication
Bibliography note
Includes bibliographical references (p. 291-301) and indexes
Color
multicolored
Control code
ebr10001742
Dimensions
24 cm.
Dimensions
unknown
Edition
1st ed.
Extent
xxii, 314 p.
Form of item
electronic
Isbn
9780787946678
Original version note
Original electronic resource.
Other physical details
ill.
Reproduction note
Electronic resource.
Specific material designation
remote

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