Coverart for item
The Resource Customising Stakeholder Management Strategies : Concepts for Long-Term Business Success, (electronic book)

Customising Stakeholder Management Strategies : Concepts for Long-Term Business Success, (electronic book)

Label
Customising Stakeholder Management Strategies : Concepts for Long-Term Business Success
Title
Customising Stakeholder Management Strategies
Title remainder
Concepts for Long-Term Business Success
Creator
Contributor
Subject
Language
eng
Summary
Third in the series on Stakeholder Management, this volume presents a wide array of case studies to demonstrate how Stakeholder Management strategies are customised specifically to companies - requirements to fulfil their long term business goals. Actively managing internal (employees) and external (customers, shareholder) stakeholders is crucial for companies' success nowadays. In addition, this volume discusses the benefits of using other management concepts such as Six Sigma (a method that analyses and limits process variation) in conjunction with the TRI*M methodology. The reader will bene
Member of
Cataloging source
NRU
http://library.link/vocab/creatorName
Huber, Margit
Dewey number
658.4/01
Index
no index present
LC call number
HF5415.5
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Pallas, Martina
http://library.link/vocab/subjectName
  • Customer relations
  • Customer relations
  • Customer services
  • Consumer satisfaction
  • Strategic planning
  • Corporate governance
  • Industrial management
  • Business
Label
Customising Stakeholder Management Strategies : Concepts for Long-Term Business Success, (electronic book)
Instantiates
Publication
Note
The Customer as Process Manager: Utilization of the TRI*M Methodology to Continually Increase Customer Satisfaction
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
TRI*M: Generating Insight, Traction and Credibility at Comet; Quality Management and Customer Retention; How to Use TRI*M in a Six Sigma Project; Public Sector TRI*M -- Helping to Deliver Best Value; Customer Satisfaction with Commerzbank's Retail Banking; The Czech Beer Market: A Brief Introduction -- Understanding Consumers and Customer Needs; Measuring and Monitoring Stakeholder Relationships: Using TRI*M as an Innovative Tool for Corporate Communication; Customer Satisfaction and Retention Improves with Six Sigma; Focus on Loyalty
Control code
SPR711935502
Dimensions
unknown
Extent
1 online resource (150 pages)
Form of item
online
Isbn
9781280727153
Media category
computer
Media MARC source
rdamedia
Media type code
c
Reproduction note
Electronic resource.
Specific material designation
remote
Label
Customising Stakeholder Management Strategies : Concepts for Long-Term Business Success, (electronic book)
Publication
Note
The Customer as Process Manager: Utilization of the TRI*M Methodology to Continually Increase Customer Satisfaction
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
TRI*M: Generating Insight, Traction and Credibility at Comet; Quality Management and Customer Retention; How to Use TRI*M in a Six Sigma Project; Public Sector TRI*M -- Helping to Deliver Best Value; Customer Satisfaction with Commerzbank's Retail Banking; The Czech Beer Market: A Brief Introduction -- Understanding Consumers and Customer Needs; Measuring and Monitoring Stakeholder Relationships: Using TRI*M as an Innovative Tool for Corporate Communication; Customer Satisfaction and Retention Improves with Six Sigma; Focus on Loyalty
Control code
SPR711935502
Dimensions
unknown
Extent
1 online resource (150 pages)
Form of item
online
Isbn
9781280727153
Media category
computer
Media MARC source
rdamedia
Media type code
c
Reproduction note
Electronic resource.
Specific material designation
remote

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