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The Resource Digital business discourse, edited by Erika Darics, (electronic book)

Digital business discourse, edited by Erika Darics, (electronic book)

Label
Digital business discourse
Title
Digital business discourse
Statement of responsibility
edited by Erika Darics
Contributor
Editor
Subject
Language
eng
Summary
Digital Business Discourse offers a distinctively language- and discourse-centered approach to digitally mediated business and professional communication, providing a timely and comprehensive assessment of the current digital communication practices of today's organisations and workplaces. It is the first dedicated publication to address how computer-mediated communication technologies affect institutional discourse practices, bringing together scholarship from a range of disciplinary backgrounds, including organisational and management studies, rhetorical and communication studies, communication training and discourse analysis. Covering a wide spectrum of communication technologies, such as email, instant messaging, message boards, Twitter, corporate blogs and consumer reviews, the chapters gather research drawing on empirical data from real professional contexts. In this way, the book contributes to both academic scholarship and business communication training, enabling researchers, trainers and practitioners to deepen their understanding of the impact of new communication technologies on professional and corporate communication practices
Member of
Cataloging source
UKPGM
Illustrations
illustrations
Index
index present
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Darics, Erika
http://library.link/vocab/subjectName
  • Business communication
  • Business enterprises
  • Social media
Label
Digital business discourse, edited by Erika Darics, (electronic book)
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Contents
Foreword; Francesca Bargiela-Chiappini -- Introduction; Erika Darics -- PART I: NEW TECHNOLOGIES - NEW MODES OF COMMUNICATION -- 1. 'Don't Even Get Me Started': Interactive Metadiscourse in Online Consumer Reviews; Camilla Vsquez -- 2. Social CEOs: Tweeting as a Constitutive Form of Organizational Communication; Katerina Girginova -- 3. Utterance Chunking in Instant Messaging: A Resource for Interaction Management; Kris M. Markman -- 4. Some Linguistic and Pragmatic Aspects of Italian Business E-mail; Nives Lenassi -- PART II: NEW MODES OF COMMUNICATION - NEW CONVENTIONS -- 5. Doing Leadership in a Virtual Team: Analysing Addressing Devices Requests and Emoticons in a Leader's E-mail Messages; Karianne Skovholt -- 6. Swearing is E-business: Expletives in Instant Messaging in Hong Kong Workplace; Bernie C. N. Mak and Carmen Lee -- 7. Snuff Said! Conflicting Corporate and Employee interests in the Pursuit of a Tobacco Client; Kristy Beers {u41A7}ersten -- 8. Sheer Outrage: Negotiating Customer Dissatisfaction and Interactional Control in Corporate Blog; Valerie Creelman -- PART III: THEORETICAL AND METHODOLOGICAL APPROACHES TO DIGITAL BUSINESS DISCOURSE -- 9. What Did I Just Tweet?!: The Need to Address Digital Emotional Literacy in Corporate Communications; Steven A. Edelson, Phil Kim, Ron Scott, Julie Szendrey -- 10. Recovering the Human in the Network: Exploring Communicology as a Research Methodology in Digital Business Discourse; Craig T. Maier, David DeIuliis -- 11. Identification of Rhetorical Moves in Business E-mails Written by Indian Speakers of English; Maria Luisa Carri-Pastor -- 12. Deconstruction-Analysis-Explanation: Contextualisation in professional digital discourse; Erika Darics
Control code
ocn906562266
Extent
xv, 274 p.
Form of item
  • online
  • electronic
Governing access note
Users can print and/or download individual articles/chapters and other individual items from Palgrave Connect ebooks, limited to no more than one chapter per title per authorised user
Isbn
9781137405562
Other physical details
ill.
Specific material designation
remote
Label
Digital business discourse, edited by Erika Darics, (electronic book)
Publication
Bibliography note
Includes bibliographical references and index
Contents
Foreword; Francesca Bargiela-Chiappini -- Introduction; Erika Darics -- PART I: NEW TECHNOLOGIES - NEW MODES OF COMMUNICATION -- 1. 'Don't Even Get Me Started': Interactive Metadiscourse in Online Consumer Reviews; Camilla Vsquez -- 2. Social CEOs: Tweeting as a Constitutive Form of Organizational Communication; Katerina Girginova -- 3. Utterance Chunking in Instant Messaging: A Resource for Interaction Management; Kris M. Markman -- 4. Some Linguistic and Pragmatic Aspects of Italian Business E-mail; Nives Lenassi -- PART II: NEW MODES OF COMMUNICATION - NEW CONVENTIONS -- 5. Doing Leadership in a Virtual Team: Analysing Addressing Devices Requests and Emoticons in a Leader's E-mail Messages; Karianne Skovholt -- 6. Swearing is E-business: Expletives in Instant Messaging in Hong Kong Workplace; Bernie C. N. Mak and Carmen Lee -- 7. Snuff Said! Conflicting Corporate and Employee interests in the Pursuit of a Tobacco Client; Kristy Beers {u41A7}ersten -- 8. Sheer Outrage: Negotiating Customer Dissatisfaction and Interactional Control in Corporate Blog; Valerie Creelman -- PART III: THEORETICAL AND METHODOLOGICAL APPROACHES TO DIGITAL BUSINESS DISCOURSE -- 9. What Did I Just Tweet?!: The Need to Address Digital Emotional Literacy in Corporate Communications; Steven A. Edelson, Phil Kim, Ron Scott, Julie Szendrey -- 10. Recovering the Human in the Network: Exploring Communicology as a Research Methodology in Digital Business Discourse; Craig T. Maier, David DeIuliis -- 11. Identification of Rhetorical Moves in Business E-mails Written by Indian Speakers of English; Maria Luisa Carri-Pastor -- 12. Deconstruction-Analysis-Explanation: Contextualisation in professional digital discourse; Erika Darics
Control code
ocn906562266
Extent
xv, 274 p.
Form of item
  • online
  • electronic
Governing access note
Users can print and/or download individual articles/chapters and other individual items from Palgrave Connect ebooks, limited to no more than one chapter per title per authorised user
Isbn
9781137405562
Other physical details
ill.
Specific material designation
remote

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