Coverart for item
The Resource Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli

Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli

Label
Driven to delight : delivering world-class customer experience the Mercedes-Benz way
Title
Driven to delight
Title remainder
delivering world-class customer experience the Mercedes-Benz way
Statement of responsibility
Joseph Michelli
Creator
Author
Subject
Genre
Language
eng
Summary
Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. --
Assigning source
Edited summary from book
Cataloging source
TEFOD
http://library.link/vocab/creatorDate
1960-
http://library.link/vocab/creatorName
Michelli, Joseph A.
Dewey number
658
Index
index present
LC call number
HD9710.G44
LC item number
D3845 2016eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
  • DaimlerChrysler
  • DaimlerChrysler
  • Mercedes automobiles
  • Automobile industry and trade
  • Automobile industry and trade
  • Automobile industry and trade
  • Automobile industry and trade
  • Mercedes automobiles
  • Germany
Label
Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction -- Building the map -- From promises to committed action -- Examining and refining every touchpoint -- Measuring customer experience : the voice of the customer as a tool for change -- Alignment, accountability, and tools for the front line -- Delight is a people business -- Fully committed to growth and development -- Driving process and technological change -- Integrating processes into enterprisewide solutions -- Success achieved -- How good can good be?
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9780071812276
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
310bfaa4-ab55-43ab-aa89-05c01afc75b4
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • ocn932012699
  • (OCoLC)932012699
Label
Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction -- Building the map -- From promises to committed action -- Examining and refining every touchpoint -- Measuring customer experience : the voice of the customer as a tool for change -- Alignment, accountability, and tools for the front line -- Delight is a people business -- Fully committed to growth and development -- Driving process and technological change -- Integrating processes into enterprisewide solutions -- Success achieved -- How good can good be?
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9780071812276
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
http://library.link/vocab/ext/overdrive/overdriveId
310bfaa4-ab55-43ab-aa89-05c01afc75b4
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
System control number
  • ocn932012699
  • (OCoLC)932012699

Library Locations

Processing Feedback ...