The Resource Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli
Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli
Resource Information
The item Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Sydney Jones Library, University of Liverpool.This item is available to borrow from 1 library branch.
Resource Information
The item Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in Sydney Jones Library, University of Liverpool.
This item is available to borrow from 1 library branch.
- Summary
- Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. --
- Language
- eng
- Extent
- 1 online resource
- Contents
-
- Introduction
- Building the map
- From promises to committed action
- Examining and refining every touchpoint
- Measuring customer experience : the voice of the customer as a tool for change
- Alignment, accountability, and tools for the front line
- Delight is a people business
- Fully committed to growth and development
- Driving process and technological change
- Integrating processes into enterprisewide solutions
- Success achieved
- How good can good be?
- Isbn
- 9780071812276
- Label
- Driven to delight : delivering world-class customer experience the Mercedes-Benz way
- Title
- Driven to delight
- Title remainder
- delivering world-class customer experience the Mercedes-Benz way
- Statement of responsibility
- Joseph Michelli
- Subject
-
- Automobile industry and trade -- Germany -- Management
- Automobile industry and trade -- Management
- DaimlerChrysler
- DaimlerChrysler
- Automobile industry and trade -- Customer services
- Germany
- Mercedes automobiles
- Mercedes automobiles
- Electronic books
- Automobile industry and trade -- Customer services -- Germany
- Language
- eng
- Summary
- Filled with exclusive front-seat insights from Mercedes-Benz employees; eye-opening testimonials from passionate Mercedes-Benz fans; and solid nuts-and-bolts advice for creating your own consumer-aligned road map; this book will help you retool your strategies; reignite your customers; and refuel your team for the long haul. --
- Assigning source
- Edited summary from book
- Cataloging source
- TEFOD
- http://library.link/vocab/creatorDate
- 1960-
- http://library.link/vocab/creatorName
- Michelli, Joseph A.
- Dewey number
- 658
- Index
- index present
- LC call number
- HD9710.G44
- LC item number
- D3845 2016eb
- Literary form
- non fiction
- Nature of contents
-
- dictionaries
- bibliography
- http://library.link/vocab/subjectName
-
- DaimlerChrysler
- DaimlerChrysler
- Mercedes automobiles
- Automobile industry and trade
- Automobile industry and trade
- Automobile industry and trade
- Automobile industry and trade
- Mercedes automobiles
- Germany
- Label
- Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Introduction -- Building the map -- From promises to committed action -- Examining and refining every touchpoint -- Measuring customer experience : the voice of the customer as a tool for change -- Alignment, accountability, and tools for the front line -- Delight is a people business -- Fully committed to growth and development -- Driving process and technological change -- Integrating processes into enterprisewide solutions -- Success achieved -- How good can good be?
- Dimensions
- unknown
- Extent
- 1 online resource
- File format
- unknown
- Form of item
- online
- Isbn
- 9780071812276
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- http://library.link/vocab/ext/overdrive/overdriveId
- 310bfaa4-ab55-43ab-aa89-05c01afc75b4
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- unknown sound
- Specific material designation
- remote
- System control number
-
- ocn932012699
- (OCoLC)932012699
- Label
- Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli
- Antecedent source
- unknown
- Bibliography note
- Includes bibliographical references and index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- Introduction -- Building the map -- From promises to committed action -- Examining and refining every touchpoint -- Measuring customer experience : the voice of the customer as a tool for change -- Alignment, accountability, and tools for the front line -- Delight is a people business -- Fully committed to growth and development -- Driving process and technological change -- Integrating processes into enterprisewide solutions -- Success achieved -- How good can good be?
- Dimensions
- unknown
- Extent
- 1 online resource
- File format
- unknown
- Form of item
- online
- Isbn
- 9780071812276
- Level of compression
- unknown
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- http://library.link/vocab/ext/overdrive/overdriveId
- 310bfaa4-ab55-43ab-aa89-05c01afc75b4
- Quality assurance targets
- not applicable
- Reformatting quality
- unknown
- Sound
- unknown sound
- Specific material designation
- remote
- System control number
-
- ocn932012699
- (OCoLC)932012699
Subject
- Automobile industry and trade -- Germany -- Management
- Automobile industry and trade -- Management
- DaimlerChrysler
- DaimlerChrysler
- Automobile industry and trade -- Customer services
- Germany
- Mercedes automobiles
- Mercedes automobiles
- Electronic books
- Automobile industry and trade -- Customer services -- Germany
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Driven-to-delight--delivering-world-class/ptZ8cZC7uaI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Driven-to-delight--delivering-world-class/ptZ8cZC7uaI/">Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">Sydney Jones Library, University of Liverpool</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Driven-to-delight--delivering-world-class/ptZ8cZC7uaI/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Driven-to-delight--delivering-world-class/ptZ8cZC7uaI/">Driven to delight : delivering world-class customer experience the Mercedes-Benz way, Joseph Michelli</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">Sydney Jones Library, University of Liverpool</a></span></span></span></span></div>
