Coverart for item
The Resource Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini

Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini

Label
Flowers4U.co.za : satisfaction infraction
Title
Flowers4U.co.za
Title remainder
satisfaction infraction
Statement of responsibility
Claire Beswick, Yvonne Saini
Creator
Contributor
Author
Subject
Language
eng
Summary
On 17 February 2017, Thomas Quinn, the managing director of online florist, Flowers4U.co.za, received an irate email from one of his clients. The client was still not satisfied with a solution he had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines' Day. Quinn wondered how best to respond
Member of
Cataloging source
CaToSAGE
http://library.link/vocab/creatorName
Beswick, Claire
Dewey number
658.812
Illustrations
illustrations
Index
no index present
LC call number
HF5415.335
LC item number
.B47 2018
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Saini, Yvonne
Series statement
SAGE Knowledge. Cases
http://library.link/vocab/subjectName
  • Quinn, Thomas
  • Consumer satisfaction
  • Florists
  • Flowers4U.co.za
Target audience
specialized
Label
Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini
Instantiates
Publication
Note
  • Originally Published InBeswick, C., & Saini, Y. (2018). Flowers4U.co.za: Satisfaction infraction. WBS-2017-5. Johannesburg: The Case Centre, Wits Business School
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
SAGE000005498
Extent
1 online resource
Form of item
online
Isbn
9781526465733
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Specific material designation
remote
Label
Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini
Publication
Note
  • Originally Published InBeswick, C., & Saini, Y. (2018). Flowers4U.co.za: Satisfaction infraction. WBS-2017-5. Johannesburg: The Case Centre, Wits Business School
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
SAGE000005498
Extent
1 online resource
Form of item
online
Isbn
9781526465733
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Specific material designation
remote

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