The Resource Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini
Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini
Resource Information
The item Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Liverpool.This item is available to borrow from 1 library branch.
Resource Information
The item Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Liverpool.
This item is available to borrow from 1 library branch.
- Summary
- On 17 February 2017, Thomas Quinn, the managing director of online florist, Flowers4U.co.za, received an irate email from one of his clients. The client was still not satisfied with a solution he had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines' Day. Quinn wondered how best to respond
- Language
- eng
- Extent
- 1 online resource
- Note
-
- Originally Published InBeswick, C., & Saini, Y. (2018). Flowers4U.co.za: Satisfaction infraction. WBS-2017-5. Johannesburg: The Case Centre, Wits Business School
- 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
- Isbn
- 9781526465733
- Label
- Flowers4U.co.za : satisfaction infraction
- Title
- Flowers4U.co.za
- Title remainder
- satisfaction infraction
- Statement of responsibility
- Claire Beswick, Yvonne Saini
- Language
- eng
- Summary
- On 17 February 2017, Thomas Quinn, the managing director of online florist, Flowers4U.co.za, received an irate email from one of his clients. The client was still not satisfied with a solution he had proposed the day before to make up for unmet expectations regarding flowers delivered on Valentines' Day. Quinn wondered how best to respond
- Cataloging source
- CaToSAGE
- http://library.link/vocab/creatorName
- Beswick, Claire
- Dewey number
- 658.812
- Illustrations
- illustrations
- Index
- no index present
- LC call number
- HF5415.335
- LC item number
- .B47 2018
- Literary form
- non fiction
- Nature of contents
- dictionaries
- http://library.link/vocab/relatedWorkOrContributorName
- Saini, Yvonne
- Series statement
- SAGE Knowledge. Cases
- http://library.link/vocab/subjectName
-
- Quinn, Thomas
- Consumer satisfaction
- Florists
- Flowers4U.co.za
- Target audience
- specialized
- Label
- Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini
- Note
-
- Originally Published InBeswick, C., & Saini, Y. (2018). Flowers4U.co.za: Satisfaction infraction. WBS-2017-5. Johannesburg: The Case Centre, Wits Business School
- 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Control code
- SAGE000005498
- Extent
- 1 online resource
- Form of item
- online
- Isbn
- 9781526465733
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Other physical details
- illustrations.
- Specific material designation
- remote
- Label
- Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini
- Note
-
- Originally Published InBeswick, C., & Saini, Y. (2018). Flowers4U.co.za: Satisfaction infraction. WBS-2017-5. Johannesburg: The Case Centre, Wits Business School
- 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Control code
- SAGE000005498
- Extent
- 1 online resource
- Form of item
- online
- Isbn
- 9781526465733
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Other physical details
- illustrations.
- Specific material designation
- remote
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Flowers4U.co.za--satisfaction-infraction-Claire/nrnIwUhE8Dg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Flowers4U.co.za--satisfaction-infraction-Claire/nrnIwUhE8Dg/">Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">University of Liverpool</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Flowers4U.co.za--satisfaction-infraction-Claire/nrnIwUhE8Dg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Flowers4U.co.za--satisfaction-infraction-Claire/nrnIwUhE8Dg/">Flowers4U.co.za : satisfaction infraction, Claire Beswick, Yvonne Saini</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">University of Liverpool</a></span></span></span></span></div>
