Coverart for item
The Resource Hello! : and every little thing that matters, Kate Edwards, (electronic book)

Hello! : and every little thing that matters, Kate Edwards, (electronic book)

Label
Hello! : and every little thing that matters
Title
Hello!
Title remainder
and every little thing that matters
Statement of responsibility
Kate Edwards
Creator
Author
Subject
Language
eng
Summary
We're often told 'Don't sweat the small stuff' but in customer service, author Kate Edwards reminds us that the small stuff is exactly what customers remember and gives them a reason to become regulars. It all starts with 'Hello,' which not only requires a response but also sparks a conversation and initiates a relationship between the client and the business. Maintaining a quality relationship with your customers involves paying attention to the details: things like uncomfortable chairs, dirty glass doors, and pervasive odors negatively impact the customer experience. Further, this book answers the bigger question of 'what service is' and 'why service is important' and also shares tips and tricks for making a positive impression on your guests and staff. Ultimately, customers want to know that their experience matters, and Edwards offers sound advice about how to convey this message to customers by paying attention to detail and making the little things count. Readers will receive insights, such as the author's concept of 'I Notice = I Care,' which can help transform your team from generally good into generally great service ambassadors. Hello! And Every Little Thing That Matters will inspire you to deliver service that makes a difference and that makes your business come alive
Member of
Cataloging source
N$T
http://library.link/vocab/creatorDate
1967-
http://library.link/vocab/creatorName
Edwards, Kate
Dewey number
658.8/12
Index
index present
LC call number
HF5415.5
LC item number
.E27 2016
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/subjectName
Customer relations
Label
Hello! : and every little thing that matters, Kate Edwards, (electronic book)
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
SPR949274213
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781137489708
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Label
Hello! : and every little thing that matters, Kate Edwards, (electronic book)
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
SPR949274213
Dimensions
unknown
Extent
1 online resource
File format
unknown
Form of item
online
Isbn
9781137489708
Level of compression
unknown
Media category
computer
Media MARC source
rdamedia
Media type code
c
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote

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