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The Resource ITIL intermediate certification companion study guide : intermediate ITIL Service Lifecycle exams, Helen Morris, Liz Gallacher, (electronic book)

ITIL intermediate certification companion study guide : intermediate ITIL Service Lifecycle exams, Helen Morris, Liz Gallacher, (electronic book)

Label
ITIL intermediate certification companion study guide : intermediate ITIL Service Lifecycle exams
Title
ITIL intermediate certification companion study guide
Title remainder
intermediate ITIL Service Lifecycle exams
Statement of responsibility
Helen Morris, Liz Gallacher
Creator
Contributor
Subject
Genre
Language
eng
Member of
Cataloging source
AU-PeEL
http://library.link/vocab/creatorName
Morris, Helen
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
Gallacher, Liz
http://library.link/vocab/subjectName
  • Information technology
  • Information technology projects
Label
ITIL intermediate certification companion study guide : intermediate ITIL Service Lifecycle exams, Helen Morris, Liz Gallacher, (electronic book)
Instantiates
Publication
Contents
  • Titlepage -- Copyright -- Dedication -- Acknowledgments -- About the Authors -- Introduction -- How to Contact the Authors -- ITIL Lifecycle Intermediate Exam Objectives -- Assessment Test -- Answers to Assessment Test -- Part I Service Strategy -- Chapter 1 Introduction to the Service Strategy Lifecycle Stage -- The Main Purpose of Service Strategy -- The Objectives of Service Strategy -- The Scope of Service Strategy -- The Value Service Strategy Delivers to the Business -- The Context of Service Strategy within the Service Lifecycle -- Summary -- Exam Essentials -- Review Questions
  • Chapter 2 Service Strategy Principles -- Service Strategy Basics -- Services and Value -- Strategic Assets and Service Providers -- Defining Services -- Strategies for Customer Satisfaction -- Service Economics -- Sourcing Strategy -- Service Strategy Inputs and Outputs -- Summary -- Exam Essentials -- Review Questions -- Chapter 3 Service Strategy Processes: Part 1 -- Understanding Strategy Management for IT Services -- Understanding Service Portfolio Management -- Understanding Financial Management for IT Services -- Summary -- Exam Essentials -- Review Questions
  • Chapter 4 Service Strategy Processes: Part 2 -- Understanding Business Relationship Management -- Understanding Demand Management -- Summary -- Exam Essentials -- Review Questions -- Chapter 5 Governance -- Understanding Governance -- Setting the Strategy for Governance -- Governance Framework -- What Is IT Governance? -- Service Strategy Relating to Governance -- Summary -- Exam Essentials -- Review Questions -- Chapter 6 Organizing for Service Strategy -- Organizational Development -- Summary -- Exam Essentials -- Review Questions -- Chapter 7 Technology Considerations -- Service Automation
  • Service Analytics -- Service Interfaces -- Summary -- Exam Essentials -- Review Questions -- Chapter 8 Implementing Service Strategy -- Implementation through the Lifecycle -- Following a Lifecycle Approach -- Impact of Service Strategy on Lifecycle Stages -- Summary -- Exam Essentials -- Review Questions -- Chapter 9 Challenges, Critical Success Factors, and Risks -- Service Strategy Challenges -- Service Strategy Risks -- Critical Success Factors -- Summary -- Exam Essentials -- Review Questions -- Part II Service Design -- Chapter 10 Introduction to the Service Design Lifecycle Stage
  • The Purpose of Service Design -- The Goals and Objectives of Service Design -- The Scope of Service Design -- The Value Service Design Delivers to the Business -- The Context of Service Design and the Service Lifecycle -- Service Design Inputs and Outputs -- The Contents and Use of the Service Design Package -- The Contents and Use of Service Acceptance Criteria -- Exam Essentials -- Summary -- Review Questions -- Chapter 11 Service Design Principles -- Holistic and Balanced Service Design -- Service Requirements, Business Requirements, and Drivers -- Design Activities -- Design Constraints
  • The Five Aspects of Service Design
  • Titlepage -- Copyright -- Dedication -- Acknowledgments -- About the Authors -- Introduction -- How to Contact the Authors -- ITIL Lifecycle Intermediate Exam Objectives -- Assessment Test -- Answers to Assessment Test -- Part I Service Strategy -- Chapter 1 Introduction to the Service Strategy Lifecycle Stage -- The Main Purpose of Service Strategy -- The Objectives of Service Strategy -- The Scope of Service Strategy -- The Value Service Strategy Delivers to the Business -- The Context of Service Strategy within the Service Lifecycle -- Summary -- Exam Essentials -- Review Questions
  • Chapter 2 Service Strategy Principles -- Service Strategy Basics -- Services and Value -- Strategic Assets and Service Providers -- Defining Services -- Strategies for Customer Satisfaction -- Service Economics -- Sourcing Strategy -- Service Strategy Inputs and Outputs -- Summary -- Exam Essentials -- Review Questions -- Chapter 3 Service Strategy Processes: Part 1 -- Understanding Strategy Management for IT Services -- Understanding Service Portfolio Management -- Understanding Financial Management for IT Services -- Summary -- Exam Essentials -- Review Questions
  • Chapter 4 Service Strategy Processes: Part 2 -- Understanding Business Relationship Management -- Understanding Demand Management -- Summary -- Exam Essentials -- Review Questions -- Chapter 5 Governance -- Understanding Governance -- Setting the Strategy for Governance -- Governance Framework -- What Is IT Governance? -- Service Strategy Relating to Governance -- Summary -- Exam Essentials -- Review Questions -- Chapter 6 Organizing for Service Strategy -- Organizational Development -- Summary -- Exam Essentials -- Review Questions -- Chapter 7 Technology Considerations -- Service Automation
  • Service Analytics -- Service Interfaces -- Summary -- Exam Essentials -- Review Questions -- Chapter 8 Implementing Service Strategy -- Implementation through the Lifecycle -- Following a Lifecycle Approach -- Impact of Service Strategy on Lifecycle Stages -- Summary -- Exam Essentials -- Review Questions -- Chapter 9 Challenges, Critical Success Factors, and Risks -- Service Strategy Challenges -- Service Strategy Risks -- Critical Success Factors -- Summary -- Exam Essentials -- Review Questions -- Part II Service Design -- Chapter 10 Introduction to the Service Design Lifecycle Stage
  • The Purpose of Service Design -- The Goals and Objectives of Service Design -- The Scope of Service Design -- The Value Service Design Delivers to the Business -- The Context of Service Design and the Service Lifecycle -- Service Design Inputs and Outputs -- The Contents and Use of the Service Design Package -- The Contents and Use of Service Acceptance Criteria -- Exam Essentials -- Summary -- Review Questions -- Chapter 11 Service Design Principles -- Holistic and Balanced Service Design -- Service Requirements, Business Requirements, and Drivers -- Design Activities -- Design Constraints
  • The Five Aspects of Service Design
Control code
PurchPURCH EBC4452996
Dimensions
unknown
Extent
1 online resource (1235 p.)
Form of item
electronic
Governing access note
  • There is no limit to the number of simultaneous users but there is a limit of 325 uses (cumulative between all users) in each 12 month period, from the date of purchase. Library staff are alerted when the remaining number of uses is low and will decide whether to buy another copy.Printing is restricted to 20% of the total pages of the ebook, per patron. Copying and pasting is restricted to 5% of the total pages of the ebook, per person. However, printing and copy and paste permissions in excess of this may be granted by some publishers
  • There is no limit to the number of simultaneous users but there is a limit of 325 uses (cumulative between all users) in each 12 month period, from the date of purchase. Library staff are alerted when the remaining number of uses is low and will decide whether to buy another copy.Printing is restricted to 20% of the total pages of the ebook, per patron. Copying and pasting is restricted to 5% of the total pages of the ebook, per person. However, printing and copy and paste permissions in excess of this may be granted by some publishers
Isbn
9781119012238
Specific material designation
remote
Label
ITIL intermediate certification companion study guide : intermediate ITIL Service Lifecycle exams, Helen Morris, Liz Gallacher, (electronic book)
Publication
Contents
  • Titlepage -- Copyright -- Dedication -- Acknowledgments -- About the Authors -- Introduction -- How to Contact the Authors -- ITIL Lifecycle Intermediate Exam Objectives -- Assessment Test -- Answers to Assessment Test -- Part I Service Strategy -- Chapter 1 Introduction to the Service Strategy Lifecycle Stage -- The Main Purpose of Service Strategy -- The Objectives of Service Strategy -- The Scope of Service Strategy -- The Value Service Strategy Delivers to the Business -- The Context of Service Strategy within the Service Lifecycle -- Summary -- Exam Essentials -- Review Questions
  • Chapter 2 Service Strategy Principles -- Service Strategy Basics -- Services and Value -- Strategic Assets and Service Providers -- Defining Services -- Strategies for Customer Satisfaction -- Service Economics -- Sourcing Strategy -- Service Strategy Inputs and Outputs -- Summary -- Exam Essentials -- Review Questions -- Chapter 3 Service Strategy Processes: Part 1 -- Understanding Strategy Management for IT Services -- Understanding Service Portfolio Management -- Understanding Financial Management for IT Services -- Summary -- Exam Essentials -- Review Questions
  • Chapter 4 Service Strategy Processes: Part 2 -- Understanding Business Relationship Management -- Understanding Demand Management -- Summary -- Exam Essentials -- Review Questions -- Chapter 5 Governance -- Understanding Governance -- Setting the Strategy for Governance -- Governance Framework -- What Is IT Governance? -- Service Strategy Relating to Governance -- Summary -- Exam Essentials -- Review Questions -- Chapter 6 Organizing for Service Strategy -- Organizational Development -- Summary -- Exam Essentials -- Review Questions -- Chapter 7 Technology Considerations -- Service Automation
  • Service Analytics -- Service Interfaces -- Summary -- Exam Essentials -- Review Questions -- Chapter 8 Implementing Service Strategy -- Implementation through the Lifecycle -- Following a Lifecycle Approach -- Impact of Service Strategy on Lifecycle Stages -- Summary -- Exam Essentials -- Review Questions -- Chapter 9 Challenges, Critical Success Factors, and Risks -- Service Strategy Challenges -- Service Strategy Risks -- Critical Success Factors -- Summary -- Exam Essentials -- Review Questions -- Part II Service Design -- Chapter 10 Introduction to the Service Design Lifecycle Stage
  • The Purpose of Service Design -- The Goals and Objectives of Service Design -- The Scope of Service Design -- The Value Service Design Delivers to the Business -- The Context of Service Design and the Service Lifecycle -- Service Design Inputs and Outputs -- The Contents and Use of the Service Design Package -- The Contents and Use of Service Acceptance Criteria -- Exam Essentials -- Summary -- Review Questions -- Chapter 11 Service Design Principles -- Holistic and Balanced Service Design -- Service Requirements, Business Requirements, and Drivers -- Design Activities -- Design Constraints
  • The Five Aspects of Service Design
  • Titlepage -- Copyright -- Dedication -- Acknowledgments -- About the Authors -- Introduction -- How to Contact the Authors -- ITIL Lifecycle Intermediate Exam Objectives -- Assessment Test -- Answers to Assessment Test -- Part I Service Strategy -- Chapter 1 Introduction to the Service Strategy Lifecycle Stage -- The Main Purpose of Service Strategy -- The Objectives of Service Strategy -- The Scope of Service Strategy -- The Value Service Strategy Delivers to the Business -- The Context of Service Strategy within the Service Lifecycle -- Summary -- Exam Essentials -- Review Questions
  • Chapter 2 Service Strategy Principles -- Service Strategy Basics -- Services and Value -- Strategic Assets and Service Providers -- Defining Services -- Strategies for Customer Satisfaction -- Service Economics -- Sourcing Strategy -- Service Strategy Inputs and Outputs -- Summary -- Exam Essentials -- Review Questions -- Chapter 3 Service Strategy Processes: Part 1 -- Understanding Strategy Management for IT Services -- Understanding Service Portfolio Management -- Understanding Financial Management for IT Services -- Summary -- Exam Essentials -- Review Questions
  • Chapter 4 Service Strategy Processes: Part 2 -- Understanding Business Relationship Management -- Understanding Demand Management -- Summary -- Exam Essentials -- Review Questions -- Chapter 5 Governance -- Understanding Governance -- Setting the Strategy for Governance -- Governance Framework -- What Is IT Governance? -- Service Strategy Relating to Governance -- Summary -- Exam Essentials -- Review Questions -- Chapter 6 Organizing for Service Strategy -- Organizational Development -- Summary -- Exam Essentials -- Review Questions -- Chapter 7 Technology Considerations -- Service Automation
  • Service Analytics -- Service Interfaces -- Summary -- Exam Essentials -- Review Questions -- Chapter 8 Implementing Service Strategy -- Implementation through the Lifecycle -- Following a Lifecycle Approach -- Impact of Service Strategy on Lifecycle Stages -- Summary -- Exam Essentials -- Review Questions -- Chapter 9 Challenges, Critical Success Factors, and Risks -- Service Strategy Challenges -- Service Strategy Risks -- Critical Success Factors -- Summary -- Exam Essentials -- Review Questions -- Part II Service Design -- Chapter 10 Introduction to the Service Design Lifecycle Stage
  • The Purpose of Service Design -- The Goals and Objectives of Service Design -- The Scope of Service Design -- The Value Service Design Delivers to the Business -- The Context of Service Design and the Service Lifecycle -- Service Design Inputs and Outputs -- The Contents and Use of the Service Design Package -- The Contents and Use of Service Acceptance Criteria -- Exam Essentials -- Summary -- Review Questions -- Chapter 11 Service Design Principles -- Holistic and Balanced Service Design -- Service Requirements, Business Requirements, and Drivers -- Design Activities -- Design Constraints
  • The Five Aspects of Service Design
Control code
PurchPURCH EBC4452996
Dimensions
unknown
Extent
1 online resource (1235 p.)
Form of item
electronic
Governing access note
  • There is no limit to the number of simultaneous users but there is a limit of 325 uses (cumulative between all users) in each 12 month period, from the date of purchase. Library staff are alerted when the remaining number of uses is low and will decide whether to buy another copy.Printing is restricted to 20% of the total pages of the ebook, per patron. Copying and pasting is restricted to 5% of the total pages of the ebook, per person. However, printing and copy and paste permissions in excess of this may be granted by some publishers
  • There is no limit to the number of simultaneous users but there is a limit of 325 uses (cumulative between all users) in each 12 month period, from the date of purchase. Library staff are alerted when the remaining number of uses is low and will decide whether to buy another copy.Printing is restricted to 20% of the total pages of the ebook, per patron. Copying and pasting is restricted to 5% of the total pages of the ebook, per person. However, printing and copy and paste permissions in excess of this may be granted by some publishers
Isbn
9781119012238
Specific material designation
remote

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