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The Resource Know it all, find it fast : an A-Z source guide for the enquiry desk, Bob Duckett, Peter Walker, Christinea Donnelly

Know it all, find it fast : an A-Z source guide for the enquiry desk, Bob Duckett, Peter Walker, Christinea Donnelly

Label
Know it all, find it fast : an A-Z source guide for the enquiry desk
Title
Know it all, find it fast
Title remainder
an A-Z source guide for the enquiry desk
Statement of responsibility
Bob Duckett, Peter Walker, Christinea Donnelly
Creator
Contributor
Subject
Language
eng
Summary
"There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately? Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills." "This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks." "Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find saving you valuable minutes!" "Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units."--BOOK JACKET
Cataloging source
UKM
http://library.link/vocab/creatorName
Duckett, R. J.
Index
index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorDate
1967-
http://library.link/vocab/relatedWorkOrContributorName
  • Walker, Peter
  • Donnelly, Christinea
http://library.link/vocab/subjectName
Information resources
Label
Know it all, find it fast : an A-Z source guide for the enquiry desk, Bob Duckett, Peter Walker, Christinea Donnelly
Instantiates
Publication
Note
Previous ed.: 2004
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
ocn221145330
Dimensions
24 cm.
Edition
3rd ed.
Extent
xvi, 480 p.
Isbn
9781856046527
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Label
Know it all, find it fast : an A-Z source guide for the enquiry desk, Bob Duckett, Peter Walker, Christinea Donnelly
Publication
Note
Previous ed.: 2004
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
ocn221145330
Dimensions
24 cm.
Edition
3rd ed.
Extent
xvi, 480 p.
Isbn
9781856046527
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n

Library Locations

    • Sydney Jones LibraryBorrow it
      Chatham Street, Liverpool, L7 7BD, GB
      53.403069 -2.963723
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