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The Resource Long Term Warranty and After Sales Service : Concept, Policies and Cost Models, by Anisur Rahman, Gopinath Chattopadhyay, (electronic book)

Long Term Warranty and After Sales Service : Concept, Policies and Cost Models, by Anisur Rahman, Gopinath Chattopadhyay, (electronic book)

Label
Long Term Warranty and After Sales Service : Concept, Policies and Cost Models
Title
Long Term Warranty and After Sales Service
Title remainder
Concept, Policies and Cost Models
Statement of responsibility
by Anisur Rahman, Gopinath Chattopadhyay
Creator
Contributor
Author
Subject
Language
eng
Summary
This volume presents concepts, policies and cost models for various long-term warranty and maintenance contracts. It offers several numerical examples for estimating costs to both the manufacturer and consumer. Long-term warranties and maintenance contracts are becoming increasingly popular, as these types of aftersales services provide assurance to consumers that they can enjoy long, reliable service, and protect them from defects and the potentially high costs of repairs. Studying long-term warranty and service contracts is important to manufacturers and consumers alike, as offering long-term warranty and maintenance contracts produce additional costs for manufacturers / service providers over the product{u2019}s service life. These costs must be factored into the price, or the manufacturer / dealer will incur losses instead of making a profit. On the other hand, the buyer / consumer needs to weigh the cost of maintaining it over its service life and to decide whether or not these policies are worth purchasing. There are a number of complexities involved in developing failure and cost models for these policies due to uncertainties concerning the service life, usage pattern, maintenance work and long-term costs of rectifications. Mathematical models for predicting failures and expected costs for various one-dimensional long-term warranty policies are developed at the system level and analyzed by taking into account the uncertainties in connection with longer coverage periods and the rectification costs over the warranty period. Failures and costs are modeled using stochastic techniques and illustrated by means of numerical examples for estimating costs to the manufacturer and consumer. Various rectification policies are proposed and analyzed. The models developed here can be used to aid in managerial decisions on purchasing products with long-term warranty policies and maintenance contracts or outsourcing maintenance
Member of
Cataloging source
DE-He213
http://library.link/vocab/creatorName
Rahman, Anisur
Dewey number
658.5
Image bit depth
0
LC call number
TA177.4-185
Literary form
non fiction
http://library.link/vocab/relatedWorkOrContributorName
Chattopadhyay, Gopinath
Series statement
SpringerBriefs in Applied Sciences and Technology,
http://library.link/vocab/subjectName
  • Engineering
  • Engineering economy
  • System safety
  • Business planning
Label
Long Term Warranty and After Sales Service : Concept, Policies and Cost Models, by Anisur Rahman, Gopinath Chattopadhyay, (electronic book)
Instantiates
Publication
Antecedent source
mixed
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction to Long-Term Warranty and After-Sales Service -- Lifetime Warranties : Policies and Cost Models -- Used Second-hand Product Warranty -- Extended Warranty -- Maintenance Contract -- Outsourcing Rail Maintenance through Maintenance Contracts - A Case Study
Control code
978-3-319-16271-3
Dimensions
unknown
Extent
XVI, 113 p. 23 illus., 13 illus. in color.
File format
multiple file formats
Form of item
electronic
Isbn
9783319162713
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-3-319-16271-3
Other physical details
online resource.
Quality assurance targets
absent
Reformatting quality
access
Reproduction note
Electronic resource.
Specific material designation
remote
Label
Long Term Warranty and After Sales Service : Concept, Policies and Cost Models, by Anisur Rahman, Gopinath Chattopadhyay, (electronic book)
Publication
Antecedent source
mixed
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
not applicable
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
Introduction to Long-Term Warranty and After-Sales Service -- Lifetime Warranties : Policies and Cost Models -- Used Second-hand Product Warranty -- Extended Warranty -- Maintenance Contract -- Outsourcing Rail Maintenance through Maintenance Contracts - A Case Study
Control code
978-3-319-16271-3
Dimensions
unknown
Extent
XVI, 113 p. 23 illus., 13 illus. in color.
File format
multiple file formats
Form of item
electronic
Isbn
9783319162713
Level of compression
uncompressed
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other control number
10.1007/978-3-319-16271-3
Other physical details
online resource.
Quality assurance targets
absent
Reformatting quality
access
Reproduction note
Electronic resource.
Specific material designation
remote

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