Coverart for item
The Resource Mistreatment in Organizations, (electronic book)

Mistreatment in Organizations, (electronic book)

Label
Mistreatment in Organizations
Title
Mistreatment in Organizations
Contributor
Editor
Subject
Language
eng
Summary
Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism
Member of
Cataloging source
MiAaPQ
Dewey number
155.9042
LC call number
RA790-790.95
Literary form
non fiction
Nature of contents
dictionaries
http://library.link/vocab/relatedWorkOrContributorName
  • Perrewe, Pamela L.
  • Halbesleben, Jonathon R. B.
  • Rosen, Christopher C.
Series statement
Research in Occupational Stress and Well-being
Series volume
v.13
http://library.link/vocab/subjectName
  • Adjustment (Psychology)
  • Industrial relations
  • Stress management
  • Work -- Psychological aspects
  • Work environment
Label
Mistreatment in Organizations, (electronic book)
Instantiates
Publication
Copyright
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Front Cover -- Mistreatment in Organizations -- Copyright page -- Contents -- List of Contributors -- Editorial Advisory Board -- Overview -- Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers -- Prosocial Rule Breaking -- Customers in the Organizational Literature -- Third-Party Justice -- Organizational Unfairness and Customer-Directed Prosocial Rule Breaking -- Employee Characteristics -- Justice Sensitivity -- Moral Identity -- Empathy -- Customer Characteristics -- Customer Similarity to the Employee -- Customer's Response to Unfairness -- Customer Contribution/Co-Creation -- Situational Characteristics -- Workgroup Structure -- Workgroup Service Climate -- Supervisor Support -- Conclusion -- Acknowledgment -- References -- Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model -- Conceptualizing Customer Mistreatment -- Customer Mistreatment as Interactional Injustice -- Customer Mistreatment as an Affective Work Event -- Customer Mistreatment as a Signal of Goal Failure -- Customer Mistreatment as a Resource-Depleting Event -- Concluding Comments on Conceptualizations of Customer Mistreatment -- A Multilevel Model of Customer Mistreatment -- Service Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment -- Service Encounter-Level Customer Mistreatment - Antecedents -- Employee States as Distal Antecedents -- Service Encounter Quality and Customer States as Proximal Antecedents -- Service Encounter-Level Customer Mistreatment - Outcomes -- Psychological Responses -- Affective Criteria as Distal Outcomes -- Behavioral Criteria as Distal Outcomes -- Distal Criteria and Employee States -- Individual-Level Customer Mistreatment - Antecedents -- Organizational Policies -- Job Characteristics -- Informal Work Environment
  • Individual Characteristics -- Cognitive -- Interpersonal -- Individual-Level Customer Mistreatment - Outcomes -- Affective Criteria -- Job Attitudes -- Emotional Exhaustion -- Physical and Mental Health -- Behavioral Criteria -- CWB -- Customer Service Performance -- Citizenship Behavior -- Turnover -- Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes -- Individual-Level Boundary Conditions -- Justice-Based Moderators -- Emotion-Based Moderators -- Resource-Based Moderators -- Service Encounter-Level Boundary Conditions -- Moderators of the Employee States-Service Quality Relationship -- Moderators of the Psychological Response-Self-Regulation Impairment Relationship -- Methodological Recommendations -- Measurement of Constructs -- Multisource Data -- Longitudinal and Multilevel Design -- Conclusions -- References -- Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression -- Perpetrator Motives: A Literature Review -- Aggression as Vigilantism -- Aggression as a Result of Negative Emotions and Lapses in Self-Control -- Aggression as a Product of the Environment -- Summary -- Rational Choice Model of Aggression -- Justice -- Compliance -- Social Identity -- Moral Motives -- Moral Aggression Model and Reactive Moral Motives -- Moral Aggression Model and Proactive Moral Motives -- Discussion -- Theoretical Implications -- Practical Implications -- Limitations and Conclusion -- References -- Workplace Incivility and Its Implications for Well-Being -- Workplace Mistreatment -- Incivility -- Incivility in the Workplace -- Predictors and Outcomes of Incivility -- Predictors of Incivility -- Occupational Outcomes -- Employee and Relationship Outcomes -- Psychological and Physiological Health Outcomes -- Reducing Incivility -- Psychological Detachment -- Reframing Reactions to Incivility
  • Educating Employees about Uncivil Behavior -- Civility, Respect, and Engagement at Work (CREW) -- Conclusion -- References -- Antecedents of Workplace Ostracism: New Directions in Research and Intervention -- Evolutionary Theory of Social Norms and Workplace Ostracism -- Injunctive Norms -- Norms against Harmful Behavior -- Descriptive Norms -- Managing Self-Concept -- Negative Deviates -- Positive Deviates -- Perceived Ingroup versus Outgroup Status -- Summary -- Intervention -- Mindfulness and Workplace Ostracism -- Organizational Support -- Summary -- References -- Coworker Responses to Observed Mistreatment: Understanding Schadenfreude in the Response to Supervisor Abuse -- Introduction -- Attribution Theory -- The Role of Causal Dimensions in the Attribution Process -- Abusive Supervision and the Attribution Process -- Antecedents to Schadenfreude -- Schadenfreude and Deserved Misfortune -- Schadenfreude and High Achievers -- Schadenfreude and Envy -- Schadenfreude and Personal Gain -- Methodological Implications -- Conclusion -- References -- Contextual Factors in Employee Mistreatment -- Context Defined -- The Mechanisms through Which Contextual Factors Relate to Mistreatment in Organizations -- The Stressor-Strain Framework -- Mistreatment as a Stressor -- Interactions with Personal Characteristics -- Contextual Factors Changing the Definition of Mistreatment -- Context at Different Level of Analysis -- Which Contextual Factors Relate to Mistreatment in Organizations? -- Type of Organization and Occupation -- Norms -- Climate -- Psychosocial Safety Climate -- Violence Prevention Climate -- Civility Climate -- Ethical Climate -- Climate of Bullying -- Direction of Climate Effects -- Leadership -- Workplace Characteristics -- Customer-Related Mistreatment -- Virtual Harassment -- Workplace Stressors -- Interpersonal Conflict
  • Organizational Justice -- Control -- Organizational Constraints -- Role Stressors -- Summary and Future Directions -- References -- Conceptualizing and Measuring Workplace Abuse: Implications for the Study of Abuse's Predictors and Consequences -- Defining "Workplace Abuse" -- Hypothesized Predictors of Workplace Abuse -- Characteristics of the Work Environment -- Characteristics of Perpetrators -- Characteristics of Victims -- Hypothesized Consequences of Workplace Abuse -- The Relationship between Workplace Abuse and Victim Well-Being -- The Relationship between Workplace Abuse and Victim Job Effectiveness -- Workplace Abuse and Victim's In-Role Job Performance -- Workplace Abuse and Victim's Workplace Deviance -- Workplace Abuse and Victim's Withdrawal Behaviors -- Problems Conceptualizing and Measuring Workplace Abuse -- Review of the Item Content of Workplace Abuse Measures -- The Construct Breadth of Workplace Abuse Measures -- Capturing the Unique Qualities of Various Forms of Workplace Abuse -- Additional Considerations for the Measurement of Workplace Abuse -- The Nature of the Perpetrator-Victim Relationship -- The Distinction between Subjective and Objective Measures of Workplace Abuse -- The Timeframe Referenced in Workplace Abuse Measures -- The Need for Multiple Measures of Each Form of Workplace Abuse -- Future Research on the Predictors of Workplace Abuse -- The Item Content Workplace Abuse Measures -- The Distinction between Subjective and Objective Measures of Workplace Abuse -- Future Research on the Consequences of Workplace Abuse -- The Item Content Workplace Abuse Measures -- The Construct Breadth of Workplace Abuse Measures -- The Nature of the Perpetrator-Victim Relationship -- The Distinction between Subjective and Objective Measures of Workplace Abuse -- Summary -- Notes -- References -- APPENDIX
  • Workplace Abuse Items Organized by Themes -- About the Authors
Control code
EBC2066696
Dimensions
unknown
Extent
1 online resource (285 pages)
Form of item
online
Isbn
9781785601163
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2016. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Reproduction note
Electronic resource.
Sound
unknown sound
Specific material designation
remote
Label
Mistreatment in Organizations, (electronic book)
Publication
Copyright
Carrier category
online resource
Carrier category code
cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Front Cover -- Mistreatment in Organizations -- Copyright page -- Contents -- List of Contributors -- Editorial Advisory Board -- Overview -- Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers -- Prosocial Rule Breaking -- Customers in the Organizational Literature -- Third-Party Justice -- Organizational Unfairness and Customer-Directed Prosocial Rule Breaking -- Employee Characteristics -- Justice Sensitivity -- Moral Identity -- Empathy -- Customer Characteristics -- Customer Similarity to the Employee -- Customer's Response to Unfairness -- Customer Contribution/Co-Creation -- Situational Characteristics -- Workgroup Structure -- Workgroup Service Climate -- Supervisor Support -- Conclusion -- Acknowledgment -- References -- Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model -- Conceptualizing Customer Mistreatment -- Customer Mistreatment as Interactional Injustice -- Customer Mistreatment as an Affective Work Event -- Customer Mistreatment as a Signal of Goal Failure -- Customer Mistreatment as a Resource-Depleting Event -- Concluding Comments on Conceptualizations of Customer Mistreatment -- A Multilevel Model of Customer Mistreatment -- Service Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment -- Service Encounter-Level Customer Mistreatment - Antecedents -- Employee States as Distal Antecedents -- Service Encounter Quality and Customer States as Proximal Antecedents -- Service Encounter-Level Customer Mistreatment - Outcomes -- Psychological Responses -- Affective Criteria as Distal Outcomes -- Behavioral Criteria as Distal Outcomes -- Distal Criteria and Employee States -- Individual-Level Customer Mistreatment - Antecedents -- Organizational Policies -- Job Characteristics -- Informal Work Environment
  • Individual Characteristics -- Cognitive -- Interpersonal -- Individual-Level Customer Mistreatment - Outcomes -- Affective Criteria -- Job Attitudes -- Emotional Exhaustion -- Physical and Mental Health -- Behavioral Criteria -- CWB -- Customer Service Performance -- Citizenship Behavior -- Turnover -- Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes -- Individual-Level Boundary Conditions -- Justice-Based Moderators -- Emotion-Based Moderators -- Resource-Based Moderators -- Service Encounter-Level Boundary Conditions -- Moderators of the Employee States-Service Quality Relationship -- Moderators of the Psychological Response-Self-Regulation Impairment Relationship -- Methodological Recommendations -- Measurement of Constructs -- Multisource Data -- Longitudinal and Multilevel Design -- Conclusions -- References -- Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression -- Perpetrator Motives: A Literature Review -- Aggression as Vigilantism -- Aggression as a Result of Negative Emotions and Lapses in Self-Control -- Aggression as a Product of the Environment -- Summary -- Rational Choice Model of Aggression -- Justice -- Compliance -- Social Identity -- Moral Motives -- Moral Aggression Model and Reactive Moral Motives -- Moral Aggression Model and Proactive Moral Motives -- Discussion -- Theoretical Implications -- Practical Implications -- Limitations and Conclusion -- References -- Workplace Incivility and Its Implications for Well-Being -- Workplace Mistreatment -- Incivility -- Incivility in the Workplace -- Predictors and Outcomes of Incivility -- Predictors of Incivility -- Occupational Outcomes -- Employee and Relationship Outcomes -- Psychological and Physiological Health Outcomes -- Reducing Incivility -- Psychological Detachment -- Reframing Reactions to Incivility
  • Educating Employees about Uncivil Behavior -- Civility, Respect, and Engagement at Work (CREW) -- Conclusion -- References -- Antecedents of Workplace Ostracism: New Directions in Research and Intervention -- Evolutionary Theory of Social Norms and Workplace Ostracism -- Injunctive Norms -- Norms against Harmful Behavior -- Descriptive Norms -- Managing Self-Concept -- Negative Deviates -- Positive Deviates -- Perceived Ingroup versus Outgroup Status -- Summary -- Intervention -- Mindfulness and Workplace Ostracism -- Organizational Support -- Summary -- References -- Coworker Responses to Observed Mistreatment: Understanding Schadenfreude in the Response to Supervisor Abuse -- Introduction -- Attribution Theory -- The Role of Causal Dimensions in the Attribution Process -- Abusive Supervision and the Attribution Process -- Antecedents to Schadenfreude -- Schadenfreude and Deserved Misfortune -- Schadenfreude and High Achievers -- Schadenfreude and Envy -- Schadenfreude and Personal Gain -- Methodological Implications -- Conclusion -- References -- Contextual Factors in Employee Mistreatment -- Context Defined -- The Mechanisms through Which Contextual Factors Relate to Mistreatment in Organizations -- The Stressor-Strain Framework -- Mistreatment as a Stressor -- Interactions with Personal Characteristics -- Contextual Factors Changing the Definition of Mistreatment -- Context at Different Level of Analysis -- Which Contextual Factors Relate to Mistreatment in Organizations? -- Type of Organization and Occupation -- Norms -- Climate -- Psychosocial Safety Climate -- Violence Prevention Climate -- Civility Climate -- Ethical Climate -- Climate of Bullying -- Direction of Climate Effects -- Leadership -- Workplace Characteristics -- Customer-Related Mistreatment -- Virtual Harassment -- Workplace Stressors -- Interpersonal Conflict
  • Organizational Justice -- Control -- Organizational Constraints -- Role Stressors -- Summary and Future Directions -- References -- Conceptualizing and Measuring Workplace Abuse: Implications for the Study of Abuse's Predictors and Consequences -- Defining "Workplace Abuse" -- Hypothesized Predictors of Workplace Abuse -- Characteristics of the Work Environment -- Characteristics of Perpetrators -- Characteristics of Victims -- Hypothesized Consequences of Workplace Abuse -- The Relationship between Workplace Abuse and Victim Well-Being -- The Relationship between Workplace Abuse and Victim Job Effectiveness -- Workplace Abuse and Victim's In-Role Job Performance -- Workplace Abuse and Victim's Workplace Deviance -- Workplace Abuse and Victim's Withdrawal Behaviors -- Problems Conceptualizing and Measuring Workplace Abuse -- Review of the Item Content of Workplace Abuse Measures -- The Construct Breadth of Workplace Abuse Measures -- Capturing the Unique Qualities of Various Forms of Workplace Abuse -- Additional Considerations for the Measurement of Workplace Abuse -- The Nature of the Perpetrator-Victim Relationship -- The Distinction between Subjective and Objective Measures of Workplace Abuse -- The Timeframe Referenced in Workplace Abuse Measures -- The Need for Multiple Measures of Each Form of Workplace Abuse -- Future Research on the Predictors of Workplace Abuse -- The Item Content Workplace Abuse Measures -- The Distinction between Subjective and Objective Measures of Workplace Abuse -- Future Research on the Consequences of Workplace Abuse -- The Item Content Workplace Abuse Measures -- The Construct Breadth of Workplace Abuse Measures -- The Nature of the Perpetrator-Victim Relationship -- The Distinction between Subjective and Objective Measures of Workplace Abuse -- Summary -- Notes -- References -- APPENDIX
  • Workplace Abuse Items Organized by Themes -- About the Authors
Control code
EBC2066696
Dimensions
unknown
Extent
1 online resource (285 pages)
Form of item
online
Isbn
9781785601163
Media category
computer
Media MARC source
rdamedia
Media type code
c
Note
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2016. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Reproduction note
Electronic resource.
Sound
unknown sound
Specific material designation
remote

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