Coverart for item
The Resource Not in watertight compartments : service quality improvement and organization development, Paola Falcone

Not in watertight compartments : service quality improvement and organization development, Paola Falcone

Label
Not in watertight compartments : service quality improvement and organization development
Title
Not in watertight compartments
Title remainder
service quality improvement and organization development
Statement of responsibility
Paola Falcone
Creator
Author
Subject
Genre
Language
eng
Summary
Alpha Rehabilitation Services (ARS) is a private health care organization founded in 1996 which offers services such as the treatment of motor pathologies, as well as cognitive and language ones. The top values of the organization include high quality service and a personal engagement between staff and health practitioners and patients. Despite the organization's positive reputation, recent complaints from the patients focusing on quality gaps motivated the facility's director to seek help from two consultant experts. After thorough research and internal interviews with the health care staff members, the consultants conclude that there is a disparity of values between the older and the younger members of the facility
Member of
Cataloging source
StDuBDS
http://library.link/vocab/creatorName
Falcone, Paola
Dewey number
362.1068
Illustrations
illustrations
Index
no index present
LC call number
RA971
Literary form
non fiction
Nature of contents
dictionaries
Series statement
SAGE knowledge. Cases
http://library.link/vocab/subjectName
  • Health services administration
  • Quality control
  • Organizational change
Target audience
specialized
Label
Not in watertight compartments : service quality improvement and organization development, Paola Falcone
Instantiates
Publication
Note
  • Originally Published in: Anderson, D. L. (2012). Not in Watertight Compartments: Service Quality Improvement and Organization Development. In Cases and exercises in organization development & change (pp. 159-170). Los Angeles: SAGE Publications, Inc. Print. ISBN: 9781412987738
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Carrier category
online resource
Carrier MARC source
rdacarrier
Content category
  • text
  • still image
Content type MARC source
  • rdacontent
  • rdacontent
Control code
EDZ0001375672
Extent
1 online resource
Form of item
online
Isbn
9781506308418
Media category
computer
Media MARC source
rdamedia
Other physical details
illustrations (black and white, and colour).
Specific material designation
remote
Label
Not in watertight compartments : service quality improvement and organization development, Paola Falcone
Publication
Note
  • Originally Published in: Anderson, D. L. (2012). Not in Watertight Compartments: Service Quality Improvement and Organization Development. In Cases and exercises in organization development & change (pp. 159-170). Los Angeles: SAGE Publications, Inc. Print. ISBN: 9781412987738
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Carrier category
online resource
Carrier MARC source
rdacarrier
Content category
  • text
  • still image
Content type MARC source
  • rdacontent
  • rdacontent
Control code
EDZ0001375672
Extent
1 online resource
Form of item
online
Isbn
9781506308418
Media category
computer
Media MARC source
rdamedia
Other physical details
illustrations (black and white, and colour).
Specific material designation
remote

Library Locations

Processing Feedback ...