Coverart for item
The Resource Patient experience improvement at UPMC Eye Center, Tinglong Dai, Sridhar Tayur, Joshua Rheinbolt, Robert Noecker

Patient experience improvement at UPMC Eye Center, Tinglong Dai, Sridhar Tayur, Joshua Rheinbolt, Robert Noecker

Label
Patient experience improvement at UPMC Eye Center
Title
Patient experience improvement at UPMC Eye Center
Statement of responsibility
Tinglong Dai, Sridhar Tayur, Joshua Rheinbolt, Robert Noecker
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
The University of Pittsburgh Medical Center (UPMC) Eye Center is an Ophthalmology outpatient clinic in Pittsburgh, Pennsylvania. The center's focus on adopting cutting-edge imaging technology led to a double-digit increase in patient flow. Meantime, severe congestion at the imaging room yielded poor patient experience: a patient visit, typically involving a 15-20 minute consultation session and two to three imaging tests, took an average of more than three hours due to long waiting times. In 2008, a resident physician approached the operations management faculty at Carnegie Mellon University to conduct a collaborative study aimed at improving patient. This case study describes various inefficiencies and the team's improvement efforts. In addition, the case discusses the economic incentives of various parties involved in the imaging-room operations, and alluding to the issues of insurance, information, and incentive in an outpatient clinic, which are essential in understanding and improving healthcare delivery
Member of
Cataloging source
CaToSAGE
http://library.link/vocab/creatorName
Dai, Tinglong
Dewey number
610.696
Illustrations
illustrations
Index
no index present
LC call number
R727.3
LC item number
.D35 2016
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Tayur, Sridhar
  • Rheinbolt, Joshua
  • Noecker, Robert
Series statement
SAGE Knowledge. Cases
http://library.link/vocab/subjectName
  • Patient satisfaction
  • Interpersonal relations
  • Medical care
  • Ophthalmology
  • University of Pittsburgh
Target audience
specialized
Label
Patient experience improvement at UPMC Eye Center, Tinglong Dai, Sridhar Tayur, Joshua Rheinbolt, Robert Noecker
Instantiates
Publication
Note
  • Originally Published InDai, T., Tayur, S., Rheinbolt, J., & Noecker, R. (2016). Patient experience improvement at UPMC Eye Center. Operations Management Review, 10(1), 5-36. OMER10-0CS1
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
SAGE000005661
Extent
1 online resource
Form of item
online
Isbn
9781526462398
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Specific material designation
remote
Label
Patient experience improvement at UPMC Eye Center, Tinglong Dai, Sridhar Tayur, Joshua Rheinbolt, Robert Noecker
Publication
Note
  • Originally Published InDai, T., Tayur, S., Rheinbolt, J., & Noecker, R. (2016). Patient experience improvement at UPMC Eye Center. Operations Management Review, 10(1), 5-36. OMER10-0CS1
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
SAGE000005661
Extent
1 online resource
Form of item
online
Isbn
9781526462398
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Specific material designation
remote

Library Locations

Processing Feedback ...