The Resource People and performance, Penny Tamkin, (streaming video)

People and performance, Penny Tamkin, (streaming video)

Label
People and performance
Title
People and performance
Statement of responsibility
Penny Tamkin
Creator
Subject
Language
eng
Member of
Cataloging source
KCL
Characteristic
videorecording
http://library.link/vocab/creatorName
Tamkin, Penny,
Series statement
Contact center management : how to succeed in today's dynamic environment
http://library.link/vocab/subjectName
  • Customer services
  • Industrial efficiency
  • Performance
Label
People and performance, Penny Tamkin, (streaming video)
Instantiates
Publication
Color
multicolored
Configuration of playback channels
monaural
Contents
Contents: Underpinning theory -- What is human capital? -- Intellectual capital -- Labor productivity and training -- Contingent HR -- The service profit chain -- Management and leadership -- The organizational dilemma -- The capability value chain -- Size of effect -- Top 12 measures
Control code
HST2109_1_2
Dimensions
unknown
Extent
1 streaming video file (31 min.)
File format
one file format
Form of item
electronic
Medium for sound
other
Other physical details
digital, mono., SWF file, sd. col.
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System details
System requirements: Operating System: PC Windows 2000+, Mac OSX+ 3.2. Browser Compatibility: IE6+, Firefox 2+, Opera 9+, Safari 2+ 3.3. Browser settings: enable JavaScript, enable popups from the Henry Stewart Talks site. 3.4. Required Browser Plugins & Viewers: Adobe (Macromedia) Flash Player 7+, Adobe Acrobat Reader 6.0+
Video recording format
other
Label
People and performance, Penny Tamkin, (streaming video)
Publication
Color
multicolored
Configuration of playback channels
monaural
Contents
Contents: Underpinning theory -- What is human capital? -- Intellectual capital -- Labor productivity and training -- Contingent HR -- The service profit chain -- Management and leadership -- The organizational dilemma -- The capability value chain -- Size of effect -- Top 12 measures
Control code
HST2109_1_2
Dimensions
unknown
Extent
1 streaming video file (31 min.)
File format
one file format
Form of item
electronic
Medium for sound
other
Other physical details
digital, mono., SWF file, sd. col.
Sound
sound
Sound on medium or separate
sound on medium
Specific material designation
  • remote
  • other
System details
System requirements: Operating System: PC Windows 2000+, Mac OSX+ 3.2. Browser Compatibility: IE6+, Firefox 2+, Opera 9+, Safari 2+ 3.3. Browser settings: enable JavaScript, enable popups from the Henry Stewart Talks site. 3.4. Required Browser Plugins & Viewers: Adobe (Macromedia) Flash Player 7+, Adobe Acrobat Reader 6.0+
Video recording format
other

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