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The Resource Saving costs using smart call routing : aligning business and IT through finance, Gustavo Vinueza

Saving costs using smart call routing : aligning business and IT through finance, Gustavo Vinueza

Label
Saving costs using smart call routing : aligning business and IT through finance
Title
Saving costs using smart call routing
Title remainder
aligning business and IT through finance
Statement of responsibility
Gustavo Vinueza
Creator
Author
Subject
Genre
Language
eng
Summary
This case describes the effective information technology (IT) business alignment considerations that led to the successful implementation of a telecommunication platform designed to efficiently route cell phone calls in a financial institution in Chile. The company had several branches throughout the country, including its headquarters in Santiago. This initiative was part of a Technology Cost Savings strategy generated in response to the 2008 crisis. The idea behind it was to align internal business leaders with the IT team in order to optimize these costs, realizing a more efficient telecommunication platform, and to work together, as several cost-reducing initiatives were being executed at the same time. Achievements were thoroughly reviewed by the board of directors, and thus pressure to clean up the house was high. At that time, when users called a cellular phone from a landline, the call was charged using a fee much higher than a mobile company rate. The goal of the project was naturally to optimize these charges. An automatic call routing was designed, discussed and executed with the participation of the business leaders, based on each branch's demand and projected growth. The case relates the project lifecycle: the mistakes made at the beginning, the initial platform tests and bottlenecks, the rejection and frustration of the business, and a posterior crisis control and recovery phase. IT alignment and sponsorship from the directors were crucial, as there was no way back. All these factors, plus the additional IT activities competing for business attention, made this project both a challenging and learning experience
Member of
Cataloging source
CaToSAGE
http://library.link/vocab/creatorName
Vinueza, Gustavo
Dewey number
384.0983
Illustrations
illustrations
Index
no index present
LC call number
HE8004
LC item number
.V56 2013
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
SAGE Knowledge. Cases
http://library.link/vocab/subjectName
  • Telecommunication
  • Information technology
  • Cost control
Target audience
specialized
Label
Saving costs using smart call routing : aligning business and IT through finance, Gustavo Vinueza
Instantiates
Publication
Note
  • Originally Published InVinueza, G. (2013). Saving costs using smart call routing: Aligning business and IT through finance. Journal of Information Technology Teaching Cases, 3, 96-105
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
SAGE000005700
Extent
1 online resource
Form of item
online
Isbn
9781526478030
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Specific material designation
remote
Label
Saving costs using smart call routing : aligning business and IT through finance, Gustavo Vinueza
Publication
Note
  • Originally Published InVinueza, G. (2013). Saving costs using smart call routing: Aligning business and IT through finance. Journal of Information Technology Teaching Cases, 3, 96-105
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
SAGE000005700
Extent
1 online resource
Form of item
online
Isbn
9781526478030
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Specific material designation
remote

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