The Resource Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)
Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)
Resource Information
The item Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Liverpool.This item is available to borrow from 1 library branch.
Resource Information
The item Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book) represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Liverpool.
This item is available to borrow from 1 library branch.
- Summary
- Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of 'service' where the relationship between an organization and the customer is an integral part of the 'product' offering. The nation is suffering from a widespread lack of truly customer-satisfying service. We lack the very thing that we need to make this new paradigm work efficiently: service-ability. Organizations of all kinds are facing high customer churn, serious customer antagonism, loss of consumer confidence and plummeting customer satisfaction. Res
- Language
- eng
- Label
- Service-ability : create a customer centric culture and gain competitive advantage
- Title
- Service-ability
- Title remainder
- create a customer centric culture and gain competitive advantage
- Statement of responsibility
- Kevin Robson
- Language
- eng
- Summary
- Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of 'service' where the relationship between an organization and the customer is an integral part of the 'product' offering. The nation is suffering from a widespread lack of truly customer-satisfying service. We lack the very thing that we need to make this new paradigm work efficiently: service-ability. Organizations of all kinds are facing high customer churn, serious customer antagonism, loss of consumer confidence and plummeting customer satisfaction. Res
- Cataloging source
- CaPaEBR
- http://library.link/vocab/creatorName
- Robson, Kevin
- Index
- index present
- LC call number
- HF5415.5
- LC item number
- .R63 2013eb
- Literary form
- non fiction
- Nature of contents
- standards specifications
- http://library.link/vocab/subjectName
- Customer services
- Label
- Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)
- Note
- Includes index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Control code
- ebr10630565
- Dimensions
- unknown
- Extent
- xvi, 261 p.
- Form of item
- electronic
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Original version note
- Original electronic resource
- Reproduction note
- Electronic resource.
- Specific material designation
- remote
- Label
- Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)
- Note
- Includes index
- Carrier category
- online resource
- Carrier category code
-
- cr
- Carrier MARC source
- rdacarrier
- Color
- multicolored
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Control code
- ebr10630565
- Dimensions
- unknown
- Extent
- xvi, 261 p.
- Form of item
- electronic
- Media category
- computer
- Media MARC source
- rdamedia
- Media type code
-
- c
- Original version note
- Original electronic resource
- Reproduction note
- Electronic resource.
- Specific material designation
- remote
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Service-ability--create-a-customer-centric/uVY-izGIWNg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Service-ability--create-a-customer-centric/uVY-izGIWNg/">Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">University of Liverpool</a></span></span></span></span></div>
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Data Citation of the Item Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Service-ability--create-a-customer-centric/uVY-izGIWNg/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Service-ability--create-a-customer-centric/uVY-izGIWNg/">Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">University of Liverpool</a></span></span></span></span></div>
