The Resource Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)

Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)

Label
Service-ability : create a customer centric culture and gain competitive advantage
Title
Service-ability
Title remainder
create a customer centric culture and gain competitive advantage
Statement of responsibility
Kevin Robson
Creator
Subject
Language
eng
Summary
Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of 'service' where the relationship between an organization and the customer is an integral part of the 'product' offering. The nation is suffering from a widespread lack of truly customer-satisfying service. We lack the very thing that we need to make this new paradigm work efficiently: service-ability. Organizations of all kinds are facing high customer churn, serious customer antagonism, loss of consumer confidence and plummeting customer satisfaction. Res
Cataloging source
CaPaEBR
http://library.link/vocab/creatorName
Robson, Kevin
Index
index present
LC call number
HF5415.5
LC item number
.R63 2013eb
Literary form
non fiction
Nature of contents
standards specifications
http://library.link/vocab/subjectName
Customer services
Label
Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)
Instantiates
Publication
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
ebr10630565
Dimensions
unknown
Extent
xvi, 261 p.
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Original version note
Original electronic resource
Reproduction note
Electronic resource.
Specific material designation
remote
Label
Service-ability : create a customer centric culture and gain competitive advantage, Kevin Robson, (electronic book)
Publication
Note
Includes index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
ebr10630565
Dimensions
unknown
Extent
xvi, 261 p.
Form of item
electronic
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Original version note
Original electronic resource
Reproduction note
Electronic resource.
Specific material designation
remote

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