Coverart for item
The Resource The Emergency Department (ED) at the Burton Group of Hospitals : application of lean and value stream mapping, Mrinalini Gadkari, Aravind Chandrasekaran

The Emergency Department (ED) at the Burton Group of Hospitals : application of lean and value stream mapping, Mrinalini Gadkari, Aravind Chandrasekaran

Label
The Emergency Department (ED) at the Burton Group of Hospitals : application of lean and value stream mapping
Title
The Emergency Department (ED) at the Burton Group of Hospitals
Title remainder
application of lean and value stream mapping
Statement of responsibility
Mrinalini Gadkari, Aravind Chandrasekaran
Creator
Contributor
Author
Subject
Genre
Language
eng
Summary
The Burton Group of Hospitals had been performing poorly in their patient satisfaction scores. The poor performance was due to excessive waiting experienced by patients and redundant hospital operations. In this case we describe a simplified sequence of steps for processing and wait times encountered by patients with a simple fracture for treatment in the Emergency Department (ED). The case allows students to apply lean and value stream mapping (VSM) principles to identify waste in the ED process. Students create a current state map, draw a spaghetti diagram to indicate motion waste, and expose the root causes of the problem using a cause and effect diagram. Students then brainstorm countermeasures to minimize waste and create a future state map. Our case facilitates learning and the application of lean principles in a high-contact service context such as hospital operations. Additionally, it provides a rich platform to discuss the unique issues and implementation challenges in healthcare settings
Member of
Cataloging source
CaToSAGE
http://library.link/vocab/creatorName
Gadkari, Mrinalini
Dewey number
651.30684
Illustrations
illustrations
Index
no index present
LC call number
HF5547
LC item number
.G33 2012
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Chandrasekaran, Aravind
Series statement
SAGE Knowledge. Cases
http://library.link/vocab/subjectName
  • Organizational effectiveness
  • Industrial efficiency
  • Office management
  • Industrial management
  • Hospitals
Target audience
specialized
Label
The Emergency Department (ED) at the Burton Group of Hospitals : application of lean and value stream mapping, Mrinalini Gadkari, Aravind Chandrasekaran
Instantiates
Publication
Note
  • Originally Published InGadkari, M., & Chandrasekaran, A. (2012). The emergency department (ED) at the Burton Group of Hospitals -- Application of lean and value stream mapping. Operations Management Education Review, 6(1), 59-88. OMER6-0CS3
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
SAGE000005759
Extent
1 online resource
Form of item
online
Isbn
9781526462022
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Specific material designation
remote
Label
The Emergency Department (ED) at the Burton Group of Hospitals : application of lean and value stream mapping, Mrinalini Gadkari, Aravind Chandrasekaran
Publication
Note
  • Originally Published InGadkari, M., & Chandrasekaran, A. (2012). The emergency department (ED) at the Burton Group of Hospitals -- Application of lean and value stream mapping. Operations Management Education Review, 6(1), 59-88. OMER6-0CS3
  • 2Teacher Notes for Sage Business Cases are available for academic staff. Contact the Liaison Librarian for Business and Management for details3
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier category code
  • cr
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Control code
SAGE000005759
Extent
1 online resource
Form of item
online
Isbn
9781526462022
Media category
computer
Media MARC source
rdamedia
Media type code
  • c
Other physical details
illustrations.
Specific material designation
remote

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