Coverart for item
The Resource The patient paradigm shifts : profiling the new healthcare consumer, Judy L. Chan

The patient paradigm shifts : profiling the new healthcare consumer, Judy L. Chan

Label
The patient paradigm shifts : profiling the new healthcare consumer
Title
The patient paradigm shifts
Title remainder
profiling the new healthcare consumer
Statement of responsibility
Judy L. Chan
Creator
Author
Subject
Language
eng
Summary
The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer
Member of
Cataloging source
MiAaPQ
http://library.link/vocab/creatorName
Chan, Judy L
Dewey number
362.10973
Illustrations
illustrations
Index
index present
LC call number
RA395.A3
LC item number
C426 2017
Literary form
non fiction
Nature of contents
  • dictionaries
  • abstracts summaries
  • bibliography
Series statement
Healthcare management collection,
http://library.link/vocab/subjectName
  • Patient-centered health care
  • Medical care
  • Medical technology
  • Patient-Centered Care
  • Delivery of Health Care
  • Biomedical Technology
  • United States
Target audience
specialized
Label
The patient paradigm shifts : profiling the new healthcare consumer, Judy L. Chan
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type MARC source
rdacontent
Contents
1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index
Control code
EBC4697909
Dimensions
unknown
Edition
First edition.
Extent
1 online resource (xxiii, 222 pages)
Form of item
online
Governing access note
Access restricted to authorized users and institutions
Isbn
9781631574108
Media category
computer
Media MARC source
rdamedia
Other physical details
illustrations.
Reproduction note
Electronic resource.
Sound
unknown sound
Specific material designation
remote
System control number
  • (MiAaPQ)EBC4697909
  • (Au-PeEL)EBL4697909
  • (CaPaEBR)ebr11271891
  • (CaONFJC)MIL957565
  • (OCoLC)960164966
Label
The patient paradigm shifts : profiling the new healthcare consumer, Judy L. Chan
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type MARC source
rdacontent
Contents
1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index
Control code
EBC4697909
Dimensions
unknown
Edition
First edition.
Extent
1 online resource (xxiii, 222 pages)
Form of item
online
Governing access note
Access restricted to authorized users and institutions
Isbn
9781631574108
Media category
computer
Media MARC source
rdamedia
Other physical details
illustrations.
Reproduction note
Electronic resource.
Sound
unknown sound
Specific material designation
remote
System control number
  • (MiAaPQ)EBC4697909
  • (Au-PeEL)EBL4697909
  • (CaPaEBR)ebr11271891
  • (CaONFJC)MIL957565
  • (OCoLC)960164966

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