Borrow it
Coverart for item
The Resource Usability testing : a practitioner's guide to evaluating the user experience, Mortem Hertzum

Usability testing : a practitioner's guide to evaluating the user experience, Mortem Hertzum

Creator
Author
Summary
It is all too common for products, such as consumer appliances, information systems, mobile apps, and websites, to cause trouble and frustration. For example, products are often difficult or dull to use, make tasks less flexible or more tedious, shift attention away from important or gratifying activities, and simply fail to deliver expected benefits or experiences. By identifying such trouble and frustration in the lab prior to widespread use, usability tests have proven a valuable method for informing redesign efforts. A usability test consists of having test users exercise a product and think aloud about their experience using it, while an evaluator observes the users and listens in on their thoughts. On this basis, the evaluator identifies usability problems and assesses the user experience. This book describes how to conduct usability tests. After providing context about concepts and testing, the main chapters of the book cover the steps involved in preparing for a usability test, executing the test sessions, and analyzing the test data. Throughout the chapters, concrete guidance is balanced against more complex issues with an impact on the robustness, validity, completeness, impact, and cost of a usability test. The book concludes with an outlook to variations of usability testing and alternatives to it
Language
eng
Work
Publication
Extent
1 PDF (xiii, 105 pages)
Note
Part of: Synthesis digital library of engineering and computer science
Contents
  • 1. Introduction -- 1.1. The basic components of a usability test -- 1.2. The context of usability tests -- 1.3. A summary of the chapters that follow
  • 2. Usability and user experience -- 2.1. Definitions -- 2.2. Other views on usability and user experience
  • 3. Testing : maxims and modifications -- 3.1. Five maxims -- 3.2. Modifications in practice
  • 4. Usability testing : step by step -- 5. Preparations : designing and planning the test -- 5.1. Design and plan the test -- 5.2. Become familiar with the domain and prototype -- 5.3. Recruit users -- 5.4. How many users are needed? -- 5.5. Make tasks -- 5.6. Set up equipment
  • 6. Execution : running the test sessions -- 6.1. Welcome and instruct users -- 6.2. Observe users and listen in on their thoughts -- 6.3. Prompt users when needed -- 6.4. Take notes -- 6.5. Ask post-task questions -- 6.6. Thank the user
  • 7. Analysis : analyzing the data and reporting the findings -- 7.1. Analyze test data -- 7.2. How many evaluators are needed? -- 7.3. Rate problem severity -- 7.4. Devise redesign proposals -- 7.5. Report test findings
  • 8. Variations and alternatives -- 8.1. Remote usability tests -- 8.2. Unmoderated usability tests -- 8.3. Field usability tests -- 8.4. Pairwise usability tests -- 8.5. Performance testing -- 8.6. Usability specification -- 8.7. Usability inspection
Isbn
9781681737812
Instance
Label
Usability testing : a practitioner's guide to evaluating the user experience
Title
Usability testing
Title remainder
a practitioner's guide to evaluating the user experience
Statement of responsibility
Mortem Hertzum
Title variation
Practitioner's guide to evaluating the user experience
Creator
Author
Subject
Language
eng
Summary
It is all too common for products, such as consumer appliances, information systems, mobile apps, and websites, to cause trouble and frustration. For example, products are often difficult or dull to use, make tasks less flexible or more tedious, shift attention away from important or gratifying activities, and simply fail to deliver expected benefits or experiences. By identifying such trouble and frustration in the lab prior to widespread use, usability tests have proven a valuable method for informing redesign efforts. A usability test consists of having test users exercise a product and think aloud about their experience using it, while an evaluator observes the users and listens in on their thoughts. On this basis, the evaluator identifies usability problems and assesses the user experience. This book describes how to conduct usability tests. After providing context about concepts and testing, the main chapters of the book cover the steps involved in preparing for a usability test, executing the test sessions, and analyzing the test data. Throughout the chapters, concrete guidance is balanced against more complex issues with an impact on the robustness, validity, completeness, impact, and cost of a usability test. The book concludes with an outlook to variations of usability testing and alternatives to it
Member of
Cataloging source
CaBNVSL
http://library.link/vocab/creatorName
Hertzum, Morten
Dewey number
004.01/9
Illustrations
illustrations
Index
no index present
LC call number
QA76.9.U83
LC item number
H478 2020eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
Series statement
Synthesis lectures on human-centered informatics,
Series volume
45
http://library.link/vocab/subjectName
  • User interfaces (Computer systems)
  • Human-computer interaction
Target audience
  • adult
  • specialized
Label
Usability testing : a practitioner's guide to evaluating the user experience, Mortem Hertzum
Instantiates
Publication
Note
Part of: Synthesis digital library of engineering and computer science
Bibliography note
Includes bibliographical references (pages 87-104)
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type MARC source
rdacontent
Contents
  • 1. Introduction -- 1.1. The basic components of a usability test -- 1.2. The context of usability tests -- 1.3. A summary of the chapters that follow
  • 2. Usability and user experience -- 2.1. Definitions -- 2.2. Other views on usability and user experience
  • 3. Testing : maxims and modifications -- 3.1. Five maxims -- 3.2. Modifications in practice
  • 4. Usability testing : step by step -- 5. Preparations : designing and planning the test -- 5.1. Design and plan the test -- 5.2. Become familiar with the domain and prototype -- 5.3. Recruit users -- 5.4. How many users are needed? -- 5.5. Make tasks -- 5.6. Set up equipment
  • 6. Execution : running the test sessions -- 6.1. Welcome and instruct users -- 6.2. Observe users and listen in on their thoughts -- 6.3. Prompt users when needed -- 6.4. Take notes -- 6.5. Ask post-task questions -- 6.6. Thank the user
  • 7. Analysis : analyzing the data and reporting the findings -- 7.1. Analyze test data -- 7.2. How many evaluators are needed? -- 7.3. Rate problem severity -- 7.4. Devise redesign proposals -- 7.5. Report test findings
  • 8. Variations and alternatives -- 8.1. Remote usability tests -- 8.2. Unmoderated usability tests -- 8.3. Field usability tests -- 8.4. Pairwise usability tests -- 8.5. Performance testing -- 8.6. Usability specification -- 8.7. Usability inspection
Control code
202001HCI045
Dimensions
unknown
Extent
1 PDF (xiii, 105 pages)
File format
multiple file formats
Form of item
online
Isbn
9781681737812
Media category
electronic
Media MARC source
isbdmedia
Other physical details
illustrations (color).
Reformatting quality
access
Specific material designation
remote
System control number
  • (CaBNVSL)thg00980431
  • (OCoLC)1145553755
Label
Usability testing : a practitioner's guide to evaluating the user experience, Mortem Hertzum
Publication
Note
Part of: Synthesis digital library of engineering and computer science
Bibliography note
Includes bibliographical references (pages 87-104)
Carrier category
online resource
Carrier MARC source
rdacarrier
Color
multicolored
Content category
text
Content type MARC source
rdacontent
Contents
  • 1. Introduction -- 1.1. The basic components of a usability test -- 1.2. The context of usability tests -- 1.3. A summary of the chapters that follow
  • 2. Usability and user experience -- 2.1. Definitions -- 2.2. Other views on usability and user experience
  • 3. Testing : maxims and modifications -- 3.1. Five maxims -- 3.2. Modifications in practice
  • 4. Usability testing : step by step -- 5. Preparations : designing and planning the test -- 5.1. Design and plan the test -- 5.2. Become familiar with the domain and prototype -- 5.3. Recruit users -- 5.4. How many users are needed? -- 5.5. Make tasks -- 5.6. Set up equipment
  • 6. Execution : running the test sessions -- 6.1. Welcome and instruct users -- 6.2. Observe users and listen in on their thoughts -- 6.3. Prompt users when needed -- 6.4. Take notes -- 6.5. Ask post-task questions -- 6.6. Thank the user
  • 7. Analysis : analyzing the data and reporting the findings -- 7.1. Analyze test data -- 7.2. How many evaluators are needed? -- 7.3. Rate problem severity -- 7.4. Devise redesign proposals -- 7.5. Report test findings
  • 8. Variations and alternatives -- 8.1. Remote usability tests -- 8.2. Unmoderated usability tests -- 8.3. Field usability tests -- 8.4. Pairwise usability tests -- 8.5. Performance testing -- 8.6. Usability specification -- 8.7. Usability inspection
Control code
202001HCI045
Dimensions
unknown
Extent
1 PDF (xiii, 105 pages)
File format
multiple file formats
Form of item
online
Isbn
9781681737812
Media category
electronic
Media MARC source
isbdmedia
Other physical details
illustrations (color).
Reformatting quality
access
Specific material designation
remote
System control number
  • (CaBNVSL)thg00980431
  • (OCoLC)1145553755

Subject

Member of

Library Locations

Library Links

Structured data from the Bibframe namespace is licensed under the Creative Commons Attribution 4.0 International License by University of Liverpool. Additional terms may apply to data associated with third party namespaces.
Processing Feedback ...