The Resource Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni
Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni
Resource Information
The item Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Liverpool.This item is available to borrow from 1 library branch.
Resource Information
The item Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni represents a specific, individual, material embodiment of a distinct intellectual or artistic creation found in University of Liverpool.
This item is available to borrow from 1 library branch.
- Summary
- Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover
- Language
- eng
- Extent
- x, 362 p.
- Contents
-
- The service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni
- Rethinking questions of control : lessons from Macdonald's / Robin Leidner
- The politics of service production : route sales work in the potato-chip industry / Steven H. Lopez
- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith
- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton
- From servitude to service work : historical continuities in the racial division of paid reporductive labor / Evelyn Nakano Glenn Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart
- Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce
- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins
- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald
- Resisting the symbolism of service among waitresses / Greta Foff Paules
- "The customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton
- The prospects for unionism in a service society / Dorothy Sue Cobble
- Isbn
- 9781566394802
- Label
- Working in the service society
- Title
- Working in the service society
- Statement of responsibility
- edited by Cameron Lynne Macdonald and Carmen Sirianni
- Language
- eng
- Summary
- Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover
- Cataloging source
- DLC
- Illustrations
- illustrations
- Index
- no index present
- Literary form
- non fiction
- Nature of contents
- bibliography
- http://library.link/vocab/relatedWorkOrContributorName
-
- Macdonald, Cameron Lynne
- Sirianni, Carmen
- Series statement
- Labor and social change
- http://library.link/vocab/subjectName
-
- Service industries workers
- Service industries
- Label
- Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni
- Bibliography note
- Includes bibliographical references
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- The service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni -- Rethinking questions of control : lessons from Macdonald's / Robin Leidner -- The politics of service production : route sales work in the potato-chip industry / Steven H. Lopez -- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith -- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton -- From servitude to service work : historical continuities in the racial division of paid reporductive labor / Evelyn Nakano Glenn Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart -- Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce -- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins -- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald -- Resisting the symbolism of service among waitresses / Greta Foff Paules -- "The customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton -- The prospects for unionism in a service society / Dorothy Sue Cobble
- Control code
- DCLC9623091-B
- Dimensions
- 24 cm.
- Extent
- x, 362 p.
- Isbn
- 9781566394802
- Lccn
- 96023091
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- ill.
- Label
- Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni
- Bibliography note
- Includes bibliographical references
- Carrier category
- volume
- Carrier category code
-
- nc
- Carrier MARC source
- rdacarrier
- Content category
- text
- Content type code
-
- txt
- Content type MARC source
- rdacontent
- Contents
- The service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni -- Rethinking questions of control : lessons from Macdonald's / Robin Leidner -- The politics of service production : route sales work in the potato-chip industry / Steven H. Lopez -- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith -- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton -- From servitude to service work : historical continuities in the racial division of paid reporductive labor / Evelyn Nakano Glenn Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart -- Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce -- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins -- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald -- Resisting the symbolism of service among waitresses / Greta Foff Paules -- "The customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton -- The prospects for unionism in a service society / Dorothy Sue Cobble
- Control code
- DCLC9623091-B
- Dimensions
- 24 cm.
- Extent
- x, 362 p.
- Isbn
- 9781566394802
- Lccn
- 96023091
- Media category
- unmediated
- Media MARC source
- rdamedia
- Media type code
-
- n
- Other physical details
- ill.
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Working-in-the-service-society-edited-by-Cameron/1l_vCfd6qF4/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Working-in-the-service-society-edited-by-Cameron/1l_vCfd6qF4/">Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">University of Liverpool</a></span></span></span></span></div>
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<div class="citation" vocab="http://schema.org/"><i class="fa fa-external-link-square fa-fw"></i> Data from <span resource="http://link.liverpool.ac.uk/portal/Working-in-the-service-society-edited-by-Cameron/1l_vCfd6qF4/" typeof="Book http://bibfra.me/vocab/lite/Item"><span property="name http://bibfra.me/vocab/lite/label"><a href="http://link.liverpool.ac.uk/portal/Working-in-the-service-society-edited-by-Cameron/1l_vCfd6qF4/">Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni</a></span> - <span property="potentialAction" typeOf="OrganizeAction"><span property="agent" typeof="LibrarySystem http://library.link/vocab/LibrarySystem" resource="http://link.liverpool.ac.uk/"><span property="name http://bibfra.me/vocab/lite/label"><a property="url" href="http://link.liverpool.ac.uk/">University of Liverpool</a></span></span></span></span></div>
