Coverart for item
The Resource Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni

Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni

Label
Working in the service society
Title
Working in the service society
Statement of responsibility
edited by Cameron Lynne Macdonald and Carmen Sirianni
Contributor
Subject
Language
eng
Summary
Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover
Cataloging source
DLC
Illustrations
illustrations
Index
no index present
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
  • Macdonald, Cameron Lynne
  • Sirianni, Carmen
Series statement
Labor and social change
http://library.link/vocab/subjectName
  • Service industries workers
  • Service industries
Label
Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni
Instantiates
Publication
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni -- Rethinking questions of control : lessons from Macdonald's / Robin Leidner -- The politics of service production : route sales work in the potato-chip industry / Steven H. Lopez -- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith -- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton -- From servitude to service work : historical continuities in the racial division of paid reporductive labor / Evelyn Nakano Glenn Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart -- Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce -- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins -- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald -- Resisting the symbolism of service among waitresses / Greta Foff Paules -- "The customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton -- The prospects for unionism in a service society / Dorothy Sue Cobble
Control code
DCLC9623091-B
Dimensions
24 cm.
Extent
x, 362 p.
Isbn
9781566394802
Lccn
96023091
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
ill.
Label
Working in the service society, edited by Cameron Lynne Macdonald and Carmen Sirianni
Publication
Bibliography note
Includes bibliographical references
Carrier category
volume
Carrier category code
  • nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
  • txt
Content type MARC source
rdacontent
Contents
The service society and the changing experience of work / Cameron Lynne Macdonald and Carmen Sirianni -- Rethinking questions of control : lessons from Macdonald's / Robin Leidner -- The politics of service production : route sales work in the potato-chip industry / Steven H. Lopez -- Consumers' reports : management by customers in a changing economy / Linda Fuller and Vicki Smith -- Service with a smile : understanding the consequences of emotional labor / Amy S. Wharton -- From servitude to service work : historical continuities in the racial division of paid reporductive labor / Evelyn Nakano Glenn Family, gender, and business in direct selling organizations / Nicole Woolsey Biggart -- Reproducing gender relations in large law firms : the role of emotional labor in paralegal work / Jennifer L. Pierce -- Invisibility, consciousness of the Other, and ressentiment among Black domestic workers / Judith Rollins -- Shadow mothers, nannies, au pairs, and invisible work / Cameron Lynne Macdonald -- Resisting the symbolism of service among waitresses / Greta Foff Paules -- "The customer is always interesting" : unionized Harvard clericals renegotiate work relationships / Susan C. Eaton -- The prospects for unionism in a service society / Dorothy Sue Cobble
Control code
DCLC9623091-B
Dimensions
24 cm.
Extent
x, 362 p.
Isbn
9781566394802
Lccn
96023091
Media category
unmediated
Media MARC source
rdamedia
Media type code
  • n
Other physical details
ill.

Library Locations

    • Sydney Jones LibraryBorrow it
      Chatham Street, Liverpool, L7 7BD, GB
      53.403069 -2.963723
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