Coverart for item
The Resource The moderator's survival guide : handling common, tricky, and sticky situations in user research, Donna Tedesco, senior user experience specialist, Fiona Tranquada, senior usability consultant, (electronic book)

The moderator's survival guide : handling common, tricky, and sticky situations in user research, Donna Tedesco, senior user experience specialist, Fiona Tranquada, senior usability consultant, (electronic book)

Label
The moderator's survival guide : handling common, tricky, and sticky situations in user research
Title
The moderator's survival guide
Title remainder
handling common, tricky, and sticky situations in user research
Statement of responsibility
Donna Tedesco, senior user experience specialist, Fiona Tranquada, senior usability consultant
Creator
Contributor
Author
Subject
Language
eng
Summary
The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Practical, field-tested, and actionable tips for what to do and say-and what NOT to do or say-in each situation.Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely.Illustrative "survival stories" contributed by numerous professionals on the front lines of user research
Cataloging source
OPELS
http://library.link/vocab/creatorName
Tedesco, Donna
Dewey number
004.2/1
Index
index present
LC call number
TS175.5
LC item number
.T43 2013eb
Literary form
non fiction
Nature of contents
  • dictionaries
  • bibliography
http://library.link/vocab/relatedWorkOrContributorName
Tranquada, Fiona
http://library.link/vocab/subjectName
  • Commercial products
  • Computer software
  • User-centered system design
  • Focus groups
  • Interviewing
  • Forums (Discussion and debate)
Label
The moderator's survival guide : handling common, tricky, and sticky situations in user research, Donna Tedesco, senior user experience specialist, Fiona Tranquada, senior usability consultant, (electronic book)
Instantiates
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Color
multicolored
Control code
SCIDI860860042
Dimensions
unknown
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9780124047006
Level of compression
unknown
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote
Label
The moderator's survival guide : handling common, tricky, and sticky situations in user research, Donna Tedesco, senior user experience specialist, Fiona Tranquada, senior usability consultant, (electronic book)
Publication
Antecedent source
unknown
Bibliography note
Includes bibliographical references and index
Color
multicolored
Control code
SCIDI860860042
Dimensions
unknown
Extent
1 online resource.
File format
unknown
Form of item
online
Isbn
9780124047006
Level of compression
unknown
Quality assurance targets
not applicable
Reformatting quality
unknown
Sound
unknown sound
Specific material designation
remote

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